Application Support Engineer I (Must be based in Pacific Time Zone)

Cvent • $79K — $90K *

US-Anywhere

+ 2 other locationsRemote

Information Technology

Less than 5 years of experience

2 weeks ago

Job Overview by Ladders

Qualifications

BS in Computer Science or equivalent, or 2+ years in technical software support.
Strong analytical and problem-solving skills.
Familiarity with SQL and database querying.
Basic knowledge of HTML/CSS.
Experience in at least one object-oriented programming language.
Curiosity about software functionality and troubleshooting.
Excellent communication skills, both oral and written.

Responsibilities

Provide software support for Cvent's products to internal teams.
Troubleshoot frontend and backend systems effectively.
Collaborate with operations and development for issue resolution.
Utilize critical thinking to resolve time-sensitive issues.
Query databases for analysis and reporting.
Work with sales engineering on client integrations.
Monitor and document system performance issues.

Benefits

Comprehensive benefits package.
Opportunity for professional growth and skill expansion.
Access to AI tools for enhanced troubleshooting.
Remote work flexibility within the Pacific Time Zone.

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Full Job Description

Overview:

In This Role, You Will:

Location: Must live & work in Pacific Time Zone. Working hours are 9am-6pm PT

Provide top-tier software support for Cvent's product offerings to our customer service team and clients. This role is not customer facing.
Troubleshoot and maintain frontend and backend systems.
Assist operations and development teams with debugging software issues.
Demonstrate critical thinking and clear communication to resolve time-sensitive impacting live events.
Practice ownership of work items assigned to you, utilizing your product knowledge, technical troubleshooting skills, critical thinking, and collaboration with others to drive each issue to resolution for our customers.
Query databases to generate and analyze data for reporting and troubleshooting purposes.
Work with our solutions specialist & sales engineering teams to ensure the successful operation of our partner and client integrations.
Collaborate with multiple teams to find, analyze, and resolve client issues.
Monitor, document and report system and performance issues.
Utilize functional and technical knowledge to facilitate communication between technology teams and other departments on issue status and resolution.
Supply in-depth technical and business product knowledge to multiple teams.
Utilize AI tooling to facilitate and empower your troubleshooting approach

Here's What You Need:

Our most successful candidates bring hands-on experience in many of the areas below and demonstrate a consistent drive to expand their skills. You don't need to know everything, but you should be excited to learn it.

BS in Computer Science, Information Systems or equivalent major with strong academic performance (Or 2+ years of experience in a technical software support role)
Excellent problem solving and analytical skills.
Understanding of relational databases and non-relational datastores and how to query them (SQL/N1QL)
Working knowledge of HTML/CSS.
Understanding of the Software Development Life Cycle.
Solid knowledge of at least one object-oriented programming language.
Curiosity and eagerness to investigate how software works, identify what's going wrong, and propose solutions when something isn't working as expected.
Comfort using AI-powered tools to speed up problem-solving, search through logs, and better understand unfamiliar code.
Outstanding oral and written communication skills with an ability to convey technical information to a non-technical audience.
Aptitude for learning new technologies.
Zealous attention to detail.

Wondering what other technologies and tools we use? See below. Any experience with these is a plus!

APIs: SOAP or REST based
Monitoring tools: Datadog, Splunk
Hosting: Amazon Web Services
Programming: Java, JavaScript, TypeScript, C#, React Native, .Net, Node.js, Python
Version control: Git CLI, Github
Build & deploy technologies: Docker and Jenkins

The estimated base salary range for new hires into this role is $79,000-$90,000 annually + bonus depending on factors such as job-related knowledge, relevant experience, and location. We also offer a competitive benefits package, details of which can be found here.

Physical Demands
We are not able to offer sponsorship for this position

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About Cvent

Cvent is a cloud-based software company that provides event management software solutions to event planners and organizers. The company's software solutions include online event registration, venue selection, event management, mobile apps for events, email marketing, and web surveys. Cvent's software is used by corporations, associations, non-profit organizations, and government agencies to manage their events. The company was founded in 1999 and is headquartered in Tysons Corner, Virginia.

Learn more about Cvent

Size

5,000 employees

Market Cap

$2.4 billion

Industry

Information Technology

Founded

1999

NASDAQ

CVT

* Ladders Estimates

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