Application Support Engineer

Qualifications

• Bachelor's degree in Engineering, Computer Science, or related field (or equivalent experience)
• 3-6 years of experience in application support or manufacturing IT
• Strong hands-on experience with SQL for troubleshooting and performance analysis
• Experience in pharmaceutical, biotech, or regulated manufacturing environments
• Familiarity with ITIL or similar incident, problem, and change management processes
• Excellent communication skills in cross-functional teams

Responsibilities

• Provide Tier 2 / Tier 3 application support for critical applications
• Use SQL to analyze data and support reporting or corrections
• Serve as the technical escalation point for complex issues
• Support application lifecycle activities in GxP-regulated environments
• Partner with teams to identify recurring issues and propose improvements
• Create and maintain support documentation and knowledge base articles
• Ensure compliance with GxP, data integrity, and cybersecurity requirements

Benefits

• Opportunity to work in a regulated pharmaceutical environment
• Collaboration with cross-functional global teams
• Possibility for career advancement in application support
• Exposure to GxP compliance and validation processes
• Hands-on experience with critical manufacturing and enterprise applications