Solid background in Windows and Linux/Unix OS, including SQL and Oracle
Experience in financial services, ideally banking
Proven ability to proactively identify and resolve issues
Knowledge of ITIL and change management processes
Experience with exchange and vendor management
Familiarity with high-frequency trading platforms and market connectivity protocols
Responsibilities
Provide technical support for trading and back-office platforms to internal and external clients
Offer second and third line support to business users
Create and deploy PowerShell scripts for various business functions
Manage new system analysis and implementation
Ensure incident management aligns with ITIL standards
Liaise between technology and business groups to communicate system changes
Maintain high-quality documentation for processes and trading systems
Benefits
Collaborative and positive work environment
Opportunities for professional development and training
Exposure to a fast-paced, challenging environment
Engagement with cutting-edge trading technologies
Potential for flexible work arrangements
Full Job Description
Role Summary
The Application Support team is responsible for providing technical support for all front office and post-trade applications including trade capture, market data, settlement and clearing systems and their associated client applications, as well as overnight risk calculation systems and the business systems used by control and support departments. The team handles all support requests, incidents, problems, and business continuity activities, to ensure the highest quality delivery of services to end users and clients.
The Application Support Analyst is responsible for taking ownership of issues and providing procedural and technical support to various teams and internal/external stakeholders. In addition to driving resolution of day-to-day issues, managing incidents and outages to resolution, this role requires a close partnership with the rest of the infrastructure team, the service desk and the wider IT group.
Responsibilities
Provide support for all trading and back-office platforms offered by Marex to both internal and external client base
Support business users offering second and third line support
Create and deploy PowerShell scripts providing a range of business functions
Manage new system analysis and implementation
Provide incident management per ITIL standards
Liaison between technology department and business groups to communicate system changes
Manage process and trading system documentation; produce and regularly maintain to a high standard
Ensure active tasks retain focus through workflow and prioritization awareness
Manage vendor system upgrades and implementation
Manage exchange relationships and project manage mandatory upgrades
Manage technical client onboarding
Complete exchange reporting and compliance audits
Provide consultative sales support
Manage client technical requirements within Marex technology department
Complete monthly transactional and volume reporting across all systems
Adhere to the operational risk framework for your role ensuring that all regulatory or company determined parameters are complied with
Role model for demonstrating highest level standards of integrity and conduct and reflecting Company Value
At all times complying with the FCA's Code of Conduct Marex's Code of Conduct
To ensure that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility
To report any breaches of policy to Compliance and/ or your supervisor as required
To escalate risk events immediately
To provide input to risk management processes, as required.
The Company may require you to carry out other duties from time to time.
Competencies, Skills and Experience
Competencies
A collaborative team player, approachable, self-efficient and influences a positive work environment
Demonstrates curiosity
Resilient in a challenging, fast-paced environment
Excels at building relationships, networking and influencing others
Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness
Skills and Experience
Bachelor's degree in any relevant field
Solid background in Windows, Linux/Unix OS, including SQL and Oracle database architecture
Must be able to work under demanding conditions with a calm demeanor
Experience gained in a financial services background, ideally banking
Ability to work as part of a team in an environment with changing expectations
Proven ability to show a proactiveness in picking up issues and improving existing processes
Process-driven and systematic mindset
Experience with ITIL and change management processes
Excellent documentation, communication, and organizational skills
Ability to build strong relationships with Application Development teams and business sponsors
General front-to-back knowledge of the flow for trading/clearing/operational process in settlement of futures and OTC Energy trade
Experience in exchange and vendor management with a view to project manage exchange/system critical upgrades
Knowledge of server-side infrastructure and admin tools to include the following systems: TT, Stellar, Deltix, ATEO, IBM MQ/Algorithmics and ION Suite
Ability to work shifts patterns (if required)
Knowledge of Fix Messaging protocol, including support experience
Knowledge of market connectivity protocols for key global derivative, commodity, cash and equity markets
Experience in technical onboarding of new APIs and systems
Prior experience in a consultative sales support role, liaising directly with clients in a technical capacity
Knowledge and expertise in high frequency trading platforms
Excellent verbal and written communication skills
Desirable - Experience working in a regulated environment and knowledge of the risk and compliance requirements associated with this
About Marex Spectron
Marex Spectron is a leading global commodities broker that provides a range of services to clients in the energy, metals, agriculture, and financial markets. The company offers a wide range of trading and hedging solutions, as well as market intelligence and research. Marex Spectron has a global presence, with offices in Europe, Asia, and North America. The company was formed in 2011 through the merger of Marex Financial and Spectron Group, and is headquartered in London, UK.
