Concept Solutions, LLC (CS) is seeking an
Application Support Analyst to support a mission-critical application modernization program for a Department of War (DoW) customer.
This program focuses on streamlining access across a portfolio of production applications by creating a unified sign-on experience, a common user interface, and a repeatable approach for integrating applications into a shared platform-all while maintaining uninterrupted support for existing systems.
In this role, you will provide Tier 2 application support, troubleshoot issues, coordinate resolution efforts, and help ensure a reliable user experience across enterprise applications serving approximately 180,000 users monthly.
- Receive and manage Tier 2 escalations across three enterprise applications supporting approximately 180,000 users per month.
- Troubleshoot reported issues by reproducing, classifying, documenting, and assigning incidents for resolution.
- Maintain accurate issue registers and track escalations through established support processes.
- Develop and maintain known-issue documentation and user-facing workarounds.
- Identify recurring application issues and prepare monthly reports highlighting trends and support activity.
- Collaborate with technical teams to facilitate timely issue resolution and maintain application reliability.
Requirements
- Minimum of 2 years of experience providing application support, troubleshooting, or issue triage for enterprise web applications.
- Experience using Jira and ServiceNow for incident tracking, documentation, and issue management.
- Strong written communication skills, including the ability to document technical issues clearly and develop user-friendly support information.
Preferred Qualifications
- Experience supporting public-facing applications.
- Active Secret security clearance.
Work Location and Schedule
- Location: Hybrid. Reston, VA headquarters and approved remote locations within the United States, with on-site work at Government facilities in Northern Virginia and Maryland as required. Government-furnished equipment is used for all access to Government environments.
- Schedule: Full-time, 40 hours per week, Monday through Friday, with core hours from 9:00 a.m. to 3:00 p.m. Eastern. The program operates in two-week sprints, including a customer demonstration each sprint.
- Travel: 0-10%, within the Washington, DC metropolitan area.
- Security Requirement: U.S. citizenship required. Must be eligible to obtain and maintain a security clearance. An active Secret clearance or higher is strongly preferred and may allow an earlier start.
- Compensation: $100,000-$110,000 annually, depending on experience.
This position is contingent upon contract award, with an anticipated start in October 2026.
Benefits: Concept Solutions offers a competitive benefits and salary package you would receive from a large company. We offer health, dental, vision and life insurance, as well as a comprehensive 401(k) plan with matching and immediate vesting.
