Title: Application Specialist - (XRF)Location: Westborough, Massachusetts, USA (preferred) or NORAM region with relocation to Massachusetts required, or willingness to spend 6-8 months in the Westborough area during onboarding/ramp-up.
Hybrid: Home-based within the NORAM region with regular access to the Westborough, MA laboratory facility and approximately 50% overnight travel.
About the RoleAre you passionate about analytical instrumentation and helping customers solve complex scientific challenges? We are looking for an experienced Application Specialist focused on X-ray Fluorescence (XRF) to serve as a technical expert across North America.
In this highly visible role, you will work closely with Sales, Customer Support, Product Management, Marketing, and customers to deliver value-added scientific solutions. You will support Malvern Panalytical's XRF product portfolio, particularly energy dispersive systems, while contributing to demonstrations, training, application development, customer support, and business growth.
This role offers a unique opportunity to combine scientific expertise, customer engagement, and commercial impact while helping customers achieve breakthrough results across multiple industries.
Responsibilities- Act as the subject matter expert for Malvern Panalytical's XRF solutions, particularly energy dispersive XRF systems.
- Support sales teams by developing technical strategies, participating in customer meetings, and delivering compelling product demonstrations.
- Perform pre-sales sample analysis and communicate findings through technical reports, presentations, and customer consultations.
- Deliver customer training, commissioning, and post-installation application support both remotely and on-site.
- Collaborate with Account Managers and Inside Sales teams to help advance and win strategic opportunities.
- Present scientific seminars, webinars, customer workshops, conference presentations, and technical papers.
- Share application knowledge globally and contribute to the development and training of colleagues across the Applications organization.
- Provide expert troubleshooting assistance for customer application challenges in partnership with Customer Support teams.
- Create technical content including application notes, webinars, testimonials, and other marketing materials.
- Maintain accurate customer and opportunity information within Salesforce.
- Support internal projects, new product introductions, and market development initiatives.
- Gather competitive intelligence and customer feedback to help shape future product and market strategies.
- Ensure compliance with ISO 9001, ISO 14001, ISO 45001, laboratory safety requirements, and applicable HSE practices.
- Maintain laboratory resources and demonstration equipment to support customer training and marketing activities.
- Travel throughout the region to support customers, conferences, exhibitions, demonstrations, and training activities.
What You Will Bring to the Role- Master's degree in Chemistry, Engineering, Materials Science, Metallurgy, or a related scientific discipline required.
- PhD in a relevant scientific field preferred.
- Minimum 3-5 years of laboratory, industrial, academic, research, or product development experience.
- Minimum 3 years of hands-on experience with energy dispersive XRF systems or closely related spectroscopic instrumentation.
- Strong scientific problem-solving and analytical skills.
- Ability to present technical concepts effectively to customers, colleagues, and scientific audiences.
- Experience delivering customer-facing technical support, training, or application consulting.
- Strong written and verbal communication skills in English.
- Ability to build credibility and relationships with customers, sales teams, and scientific stakeholders.
- Strong organizational and computer skills, including CRM systems and Microsoft applications.
- Willingness to travel approximately 50% overnight throughout North America.
- Ability and willingness to relocate to the Massachusetts area or spend 6-8 months in the Westborough area during onboarding and product training.
Nice to Have- Experience in a technical commercial, applications, sales support, or field scientist role.
- Experience supporting quality control or quality assurance laboratory environments.
- Knowledge of industries served by Malvern Panalytical, including materials, mining, chemicals, metals, pharmaceuticals, battery, and advanced materials markets.
- Experience with complementary analytical technologies such as XRD, Laser Diffraction, Dynamic Light Scattering (DLS), GPC/SEC, Borate Fusion, AA, or ICP.
- Experience preparing and publishing scientific papers, posters, or conference presentations.
- Understanding of customer buying behaviors and consultative sales processes.
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