7+ years of experience in warehouse, distribution, ERP, or supply-chain applications.
4+ years of hands-on experience with Tecsys Elite or similar WMS/Distribution ERP.
Strong understanding of warehouse and distribution operations.
Proficient troubleshooting skills across various application configurations and workflows.
Working knowledge of integrations like APIs, EDI, and file-based interfaces.
Ability to read and troubleshoot SQL queries for data analysis.
Experience with incident and change management processes.
Responsibilities
Analyze and troubleshoot complex application security issues.
Maintain user accounts and permissions to ensure compliance.
Conduct application security audits and document resolutions.
Support testing of application security configurations.
Assist in process improvements for application security.
Develop and maintain relationships with user clients.
Serve as a mentor and escalation resource for junior security administrators.
Benefits
Remote work flexibility.
Opportunity to work with cutting-edge application security technologies.
Professional development and mentorship opportunities.
Engagement with a collaborative team environment.
Access to industry-leading tools and resources.
Full Job Description
We are currently seeking a Application Management Advisor - REMOTE to join our team in Northville, Michigan (US-MI), United States (US).
The role is considered a subject matter expert in terms of application security and entails providing analysis, functional support, and maintenance of application security, access, and provisioning. Responsibilities include troubleshooting and analyzing complex application security issues, maintaining user accounts and permissions, and ensuring compliance with security policies and industry regulations. The position requires developing and maintaining user client relationships, conducting application security audits, and documenting issue resolution. Additionally, the role supports testing of application security configurations and assists in process improvements. The individual will serve as an escalation resource and mentor for less experienced security administrators.
Required Qualifications
7+ years of experience supporting warehouse, distribution, ERP, or supply-chain applications.
4+ years of hands-on Tecsys Elite experience, or comparable enterprise WMS / Distribution ERP support experience with demonstrated ability to ramp quickly on Tecsys.
Strong understanding of warehouse and distribution operations, including inbound, fulfillment, inventory accuracy, cycle counting, order management, procurement, returns, and enterprise handoffs.
Strong troubleshooting skills across application configuration, transactions, master data, integrations, reports, users/roles, devices, and operational workflows.
Working knowledge of integrations, including APIs/web services, SFTP/FTP, EDI, batch jobs, file-based interfaces, and interface monitoring.
Ability to read, write, and troubleshoot SQL queries for issue investigation, data validation, reconciliation, and support analysis where access is permitted.
Experience with incident, problem, change, release management, vendor support escalation, defect analysis, and patch validation.
Familiarity with ServiceNow, Jira, or similar ITSM/support-ticketing platforms.
Strong communication skills with the ability to explain complex system issues to warehouse users, business leaders, IT teams, and vendors.
Preferred Qualifications
Direct hands-on experience supporting Tecsys Elite WMS and Elite Distribution ERP in production environments.
Experience with Tecsys Itopia low-code capabilities and additional Tecsys modules such as TMS, Delivery Management, TecsysIQ/analytics, or Order Management where deployed.
Working knowledge of relational databases, Oracle, Linux/Unix, Windows servers, scripting, job scheduling, monitoring tools, or cloud/SaaS operations.
Experience supporting upgrades, enhancement releases, go-lives, cutovers, and hypercare periods.
About NTT DATA Services
NTT DATA Corporation is a Japanese multinational information technology service and consulting company headquartered in Tokyo, Japan. It is partially-owned subsidiary of Nippon Telegraph and Telephone.
Japan Telegraph and Telephone Public Corporation, a predecessor of NTT, started Data Communications business in 1967. NTT, following its privatization in 1985, spun off the Data Communications division as NTT DATA in 1988, which has now become the largest of the IT Services companies headquartered in Japan.
