The AE role is responsible for the dedicated support of Omron's automated inspection solutions (SPI, AOI & AXI). This position is located at our Hoffman Estates location and is non-remote.
RESPONSIBILITIES: - Maintain an extensive knowledge base of the Omron inspection solution portfolio, quality standards, and industry insights (as in-house expert)
- Maintain expert level knowledge of equipment operation and programming
- Assist customers with equipment decisions, questions & technical discussions
- Assist the sales team with demonstrations & evaluations (technical sales role)
- Assist the sales team with specific, strategic sales & promotional activities
- Assist the sales team with industry and trade-show events
- Perform equipment installation, service, support & calibration activities
- Provide remote, phone and on-site customer support
- Train customers and team members on technology-related topics
- Assist with the design and implementation of training materials
- Crosstrain on each Omron inspection solution product category (SPI, AOI & AXI)
- Perform any other activities assigned by management
- Represents the Omron Guiding Principles through personal and business interactions with employees, customers, distributors, and colleagues
- Represent Omron in a professional, ethical, and socially responsible manner
- To conform with U.S. export control regulations, the applicant should be eligible for any required authorization from the U.S. Government.
EDUCATION, EXPERIENCE AND CERTIFCATIONS:Education: Bachelor's degree in Engineering, Engineering Technology, Computer Science, or a related technical discipline from an accredited four-year institution, or equivalent combination of education and experience (preferred)
- Experience: 4+ years of SMT-manufacturing related experience (inspection-focused role preferred) with capital equipment support experience and strong troubleshooting skills.
KNOWLEDGE, SKILLS AND ABILITIES - The responsibilities listed below are representative, but not all inclusive of the knowledge, skill, and/or ability necessary to satisfactorily and successfully perform the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
- Ability to read basic electrical schematics
- Effective project planning skills and experience
- Effective time management skills
- Windows PC and Windows Server, networking, domain & security support experience
- PC & server hardware build and support experience
- MS Office skills (Excel, Word, Power Point)
- Strong verbal and written communication skills (desire to work in a customer-facing role)
- Ability to learn new concepts quickly and eager to impress
- Ability to work independently or as part of a group project
- Energetic, self-starting, and motivated personality
- Personable & professional attitude (presents well in front of customers)
- Bilingual: Spanish or Japanese language aptitude (a strong plus)
- Computer coding skills (a strong plus)
- AutoCAD or similar skills (a strong plus)
QUALIFICATION REQUIREMENTS - The requirements listed below are representative of the physical and environmental factors the job holder will encounter. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Physical Requirements: While performing the responsibilities of the job, the employee is often required to talk, hear at normal speaking levels, sit and use their hands and fingers to type, handle or feel, including repetitive motions with the wrists, hands and fingers. Activities include extended periods of sitting, standing and walking. Traveling to visit customers may require continued walking, up to a mile in distance at a time.
Environmental Factors: While performing the duties of this job, the employee is exposure to manufacturing environments, factories, mills, office, mines and treatment plants. Environments will vary depending on the customer you are visiting.
Other Requirements: A deemed Export License may be required.
Travel Requirements: Willingness to work irregular schedules/hours and the ability to travel up to 50 - 75%
Conclusion - This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. But, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.
