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Contract details
$90,000-$130,000/year
At-will employment
As soon as possible
We are looking for candidates living in US West or Michigan.
Your main tasksElevate Customer Experiences- Provide outstanding technical and sales support to our valued customers, clients, dealers, and partners.
- Strive for excellence in every interaction, ensuring our stakeholders receive exceptional service.
Pre-Sales Technical Mastery- Harness your technical expertise to shine in the pre-sales phase.
- Demonstrate your knowledge by asking appropriate questions and sharing relevant / appropriate examples of solutions to a particular manufacturing challenge.
Software Deployment and Customer Empowerment- Take charge of the client experience with precision and finesse.
- Empower customers through comprehensive post-sales training, transforming them into proficient software users.
Ingenious Troubleshooting, Sales Growth & Collaborative Market Insight- Resolve complex technical issues while collaborating closely with internal and external stakeholders, resulting in client satisfaction and the increase in our resulting revenue.
- Stay at the forefront of market trends, ensuring alignment with schedules, and guaranteeing the timely fulfillment of our commitments.
Your profileExperience- At least 3+ years of Manufacturing (machine tool operator, precision mechanic, toolmaker, mechanical engineer) and/or CNC programming experience of multiple parts, materials, and metal removing processes.
Technical skills- Demonstrate in-depth knowledge of CNC machining, CNC control systems, CNC machine tools.
- Knowledge of CAD/CAM software.
- Experience with milling and turning machines (multi-axis preferred).
- Proficient in using and troubleshooting software applications.
- Strong GD&T (Geometric dimensioning and tolerancing) knowledge.
- Excellent computer skills (MS Office Tools, familiarity with Salesforce).
Personal skills- Excellent communication skills, both written and verbal in English.
- Strong interpersonal skills and the ability to build positive relationships with customers and other stakeholders.
- Strong problem-solving skills and an analytical mindset to identify and resolve complex technical issues.
- Strong organizational, time management skills and a good dose of resilience to manage and prioritize multiple support requests and projects/missions.
- Self-motivated individual who demonstrates independence and is highly goal oriented.
- Enthusiasm for innovative technologies and solutions.
Other requirements:- Location: US West or Michigan
- US citizenship
- Valid driving license.
- Flexibility to travel domestically, and travel internationally occasionally.
Why us?- Vacation: 15 paid vacation days to start plus 13 paid company holidays
- Strong compensation package: A fixed salary together with a variable
- Telecommuting: Remote work 100%
- Payment flexibility and paycheck security: Direct deposit payroll
- Flexible spending reimbursement account: Get your medical expenses reimbursed on pre-tax basis!
- Healthcare: Medical, dental and vision group insurance - Disability insurance
- Life Insurance
- Retirement: Simple IRA retirement plan with company match up to 3%. No vesting period
- Promotion of personal development: Targeted job-related training measures and workshops
- Stimulating working environment: Be part of a dynamic and highly motivated team. Grow professionally and personally with us!
- International working environment: A varied and challenging role in a highly multinational, stable and innovative company and a well-established local team in the US
