Minimum three years in hardware/software support, application development, or systems implementation.
Familiarity with Statistical Process Control (SPC) and Batching/Formulation software is advantageous.
Bachelor's Degree in a technical field required.
CompTIA A+ Certification and/or Microsoft MCITP preferred.
Strong understanding of Networking and Client-Server environments essential.
Proficient in Windows Operating Systems and Microsoft applications, including SQL Database Management.
Responsibilities
Assist Sales Teams during project scoping to ensure feasibility.
Lead conference calls to coordinate project implementation.
Coordinate delivery, installation, and configuration of hardware/software.
Act as Project Manager for internal and external resources.
Monitor project tasks and milestones for timely delivery.
Create project documentation, including training materials and process analyses.
Perform implementation and training tasks throughout the project lifecycle.
Benefits
Medical, dental, and vision care coverage starting on hire date.
401(k) savings plan with company matching.
Tuition reimbursement and employee wellness programs.
Parental and caregiver leave policies.
Comprehensive paid time off and flexible spending options.
Short- and long-term disability and life insurance coverage.
Global market strength and leadership in weighing technology.
Full Job Description
Our Opening and Your Responsibilities
Assist the Sales Team(s) (internal METTLER TOLEDO, LLC associates and/or Authorized Distributors) during the project scoping phase to ensure feasibility. Involvement in RFP/RFQ responses as required.
Serve as the leader of conference calls between METTLER TOLEDO, LLC resources, Contracted Resources (when necessary) and our client to ensure the successful implementation of assigned project(s).
Coordinate delivery, installation and configuration of hardware and/or software (as required) for assigned project(s).
Act as the METTLER TOLEDO, LLC Project Manager for both internal (and external resources when required).
Manage and monitor the progress of project tasks/milestones to ensure on-time delivery of assigned project(s).
Author/Create assigned project document(s) - such as training material(s), process/business analysis, etc. - as required.
Perform essential implementation and training tasks during the project life cycle.
Report project status via E-Mail and/or on Team Conference calls to IND Tech Support ServicesSoftware Solutions Manager on a weekly basis (or sooner if issues arise) to ensure billing accuracy and visibility of possible issues.
Ensure client satisfaction and obtain appropriate project sign-off documents (as required), verify a signed SoftwareCare Contract Support Agreement (if necessary) is in place as well as file the proper support documentation with the Support Team.
Assist the Support Team with incoming phone calls for system support on related products as necessary.
Assist the Support Team with troubleshooting and isolation of more complex issues as necessary.
What You Need to Succeed
Must have a minimum of three (3) years of experience in a hardware/software support role (i.e. - Help Desk, Desktop Support, etc.), application development role and/or systems implementation role.
Experience in, exposure to and/or understanding of Statistical Process Control (SPC), Batching/Formulation software, Weighing Systems and/or Application Development is a plus.
Bachelor's Degree with a technical major required.
CompTia A+ Certification and/or Microsoft MCITP is a plus.
Must have a strong understanding of Networking, Client-Server environments, Hardware/Software Troubleshooting and general Information Technology practices and standards.
Must have a strong understanding of Windows Operating Systems and Windows-based applications including but not limited to: Microsoft Windows Desktop and Server Operating SystemsXP Professional, Microsoft Windows7/8 Professional, Microsoft Windows Server 2003/2008/2012, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, Microsoft OutlookOffice, Microsoft, including Visio and Microsoft Project is a must. Furthermore, a general understanding of Microsoft SQL Relational Database Management System 2005/2008/2012 is a must.
Our Offer to You
Medical, dental and vision care coverage and a 401(k) savings plan with company matching - all starting on date of hire
Tuition reimbursement, employee wellness programs, plus other perks and discounts
Parental and caregiver leave policies
All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
Global market strength and worldwide leadership in weighing
A brand name that is identified worldwide with precision, quality, and innovation
Thousands of patents, design and innovation awards
A commitment to extraordinary service on our state-of-the-art equipment
Job Reference # 23659
Preferred Location Ohio
Columbus Polaris
Job Type Full-time
Legal Entity MTMO-US Columbus MO
1900 Polaris Parkway Columbus, OH 43240 United States
+1 (800) 638-8537
About Mettler Toledo International Inc
Mettler-Toledo International Inc. is a manufacturer of scales and analytical instruments. The company was founded in 1945 in Switzerland and has since expanded to become a global leader in its industry. Mettler-Toledo's products are used in a variety of industries, including pharmaceuticals, food and beverage, and chemicals. The company is committed to providing high-quality products and services to its customers, and has a strong focus on innovation and sustainability. Mettler-Toledo has operations in over 40 countries and employs more than 16,000 people worldwide.
