Short Description
Responsible for enhancing, supporting, and maintaining applications. Coordinates the analysis and development of new functionality. Builds, tests, and implements new functionality, maintenance changes, and fixes.
Short Description
Cooper is excited to offer the opportunity for a new team member focused on IT Service Delivery. This role will be key in administering our ServiceNow platform and other Service Delivery systems, maintaining service delivery standards and maintenance, and driving AI innovation within our ServiceNow system. We are looking for a seasoned analyst who would be responsible for:
- Developing a Roadmap and implementing ServiceNow NowAssist/Otto workflows within the system and its integrations.
- Creating and reporting on SLA and AI metrics
- Improve the experience for IT within the ITSM platform, making suggestions that will improve, streamline, or introduce new workflows including integrations with other systems.
- Support day-to-day operations of the platform, including on-call rotation.
- Must haves:
- Ability to work independently.
- Ability to communicate effectively.
- Attention to detail.
- Experience with ServiceNow platform, specifically NowAssist/Otto would be highly sought.
ServiceNow Certified System Administrator preferred.
Experience Required
6 years minimum relevant clinical, certification, and/or technical experience
5-7 years relevant clinical, certification, and/or technical experience will be considered for those candidates who have a proven track record in the field and handling responsibilities associated with the outlined job responsibilities/summary.
AI build and implementation experience preferred.
Experience building with ServiceNow’s AI functions including NowAssist/Otto preferred.
Experience with implementing spokes of ServiceNow’s Integration Hub/Workflow Data Fabric preferred.
Education Requirements
High School Diploma or GED required
5-7 years relevant clinical, certification, and/or technical experience will be considered in lieu of degree.
License/Certification Requirements
ServiceNow Certified System Administrator certificate preferred.
Application specific certification/proficiency within 90 days of hire if applicable.
Special Requirements
ServiceNow certification within 90 days of hire if applicable.
Excellent written and verbal communication.
Ability to effectively communicate build requirements, designs, and expectations a must.
Strong customer service skills.
Ability to multitask in high pace work environment.
Salary Min ($)USD $45.00
Salary Max ($)USD $78.00
