Applications Analyst II

Cooper is excited to offer the opportunity for a new team member focused on IT Service Delivery. This role will be key in administering our ServiceNow platform and other Service Delivery systems, maintaining service delivery standards and maintenance, and driving implementation and support of our Security Operations module within our ServiceNow system. We are looking for a seasoned analyst who would be responsible for:

• Implement and support the Security Operations module of the ServiceNow platform, including supporting integrations.
• Develop dashboards and reporting appropriate to SecOps functions.
• Support day-to-day operations of the platform, including on-call rotation.

• Must haves:
• Ability to work independently.
• Ability to communicate effectively.
• Attention to detail.
• Experience with ServiceNow platform, specifically the Security Operations module would be highly sought.
• ServiceNow Certified System Administrator preferred.

3-5 years relevant clinical, certification, and/or technical experience will be considered for those candidates who have a proven track record in the field and handling responsibilities associated with the outlined job responsibilities/summary.

Experience implementing and maintaining ServiceNow’s Security Operations module preferred.

Experience with implementing spokes of ServiceNow’s Integration Hub/Workflow Data Fabric desired.

High School Diploma or GED required 

Bachelors Degree in Business, Data Analytics, Information Technology/Systems, Healthcare Preferred

ServiceNow Certified System Administrator certificate preferred

Application specific certification/proficiency within 90 days of hire if applicable.

Excellent written and verbal communication.

Ability to effectively translate IT terminology and processes with key stakeholders.

Strong customer service skills.

Ability to multitask in high pace work environment.