Application Administrator

Salary : $75,303.24 - $110,077.08 Annually
Location : Los Angeles, CA
Job Type: Full-Time
Remote Employment: Flexible/Hybrid
Job Number: R9647A
Department: 82000 - COURT TECHNOLOGY SERVICES
Division: 82302 - CTS CMS CRIMINAL STAFF
Opening Date: 10/29/2026
Closing Date: 11/18/2026 11:59 PM Pacific

Position Description
The Application Administrator plays a pivotal role in configuring, maintaining, and supporting the organization's enterprise-level software applications. This position ensures that business processes are accurately backed by disciplined configuration management, responsive user provisioning, and diligent troubleshooting. Beyond routine technical execution, the role actively assists with system testing, monitors application health, and collaborates closely with senior staff, internal teams, and external partners to safeguard the confidentiality, integrity, and availability of critical systems. From resolving daily user issues and documenting test results to building system knowledge and following established procedures, this administrator helps keep applications stable, secure, and aligned with operational needs. The position also contributes to continuous improvement efforts under the guidance of senior leadership, blending hands-on application support with problem-solving and teamwork in a dynamic environment. Key Responsibilities:

• Application Configuration & Process Alignment - Perform the configuration of enterprise-level software applications to support business processes under the guidance of senior staff, and implement configuration changes resulting from customer feedback or changes in business practices.
• User Account Administration - Administer user accounts, including creating, updating, and deactivating accounts-following established procedures to ensure that only those roles and permissions necessary to perform job functions are assigned to users.
• Application Issue Resolution - Respond to application issues reported by users by gathering information, troubleshooting and resolving routine problems, escalating complex issues to senior staff, and creating or updating support cases for vendors or internal teams.
• Testing & Release Support - Assist with the development of test cases and scenarios, participate in testing new releases, document results to confirm functionality or report defects, and help maintain training aids and user documentation.
• Application Health Monitoring - Monitor application health using established tools and procedures to identify processing errors, resolve routine errors, or escalate them to senior staff.
• Task Execution & Continuous Learning - Receive task assignments and work instructions from senior staff and supervisors, complete assigned work accurately and on time, and build knowledge of supported applications through training and on-the-job learning.
• Security & Partner Coordination - Follow established policies and procedures, and work with internal and external partners, to protect the confidentiality, integrity, and availability of applications and data.

The responsibilities above illustrate the general scope of work for this classification. Individual positions may not perform all listed duties, and the responsibilities described are not intended to be exhaustive. For a detailed job description, click Please note the requirements in the job description may vary from the requirements in this bulletin. Applicants must meet the requirements stated in this bulletin.
THIS IS A TELEWORK ELIGIBLE OPPORTUNITY

This position may be eligible for full or partial telework following an initial training period and contingent upon the needs of the Court.
SELECTION REQUIREMENTS

To qualify, you must meet one of the following options at the final filing date of this bulletin:
OPTION I: 5+ years' experience in applications administration, including specific experience with the type of system being administered.

OPTION II: Associate's degree* in information technology, computer science, management information systems, or related field; -AND- 3+ years' experience in applications administration, including specific experience with the type of system being administered.

OPTION III: Bachelor's degree* in information technology, computer science, management information systems, or related field; -AND-1+ years' experience in applications administration, including specific experience with the type of system being administered.
*To qualify for Options that require educational credentials, you must attach the required documentation to your application. For more information, please visit the Applicant Support page.
Note: Credit for experience is based on a 40-hour workweek. Part-time experience is credited on a pro rate basis (e.g. working 20 hours per week for two months equals one month of experience). Overtime does not count toward additional credit.
DESIRABLE QUALIFICATIONS

• Experience supporting or using business software applications, such as through help desk, IT support, internship, or power-user roles.
• Ability to troubleshoot problems in a logical, step-by-step way and clearly document the steps taken and results.
• Experience handling customer requests or support tickets using a ticketing or tracking system.
• Strong communication skills and a willingness to learn new systems, with the ability to work effectively with users, vendors, and technical teams.

APPLICANT SUPPORT & INFORMATION

Applications must be submitted online. Before submitting your application, carefully review ALL the information detailed on our APPLICANT SUPPORT page linked .
Applicants with disabilities who require reasonable accommodation to participate in the recruitment process may submit a request for accommodation to the email provided below. For additional employment information, please click .

WHAT TO EXPECT AFTER APPLYING

This recruitment process may take up to 4-6 weeks to complete. We will notify you of the outcome after each step of the recruitment process, detailed below:
EVALUATION: Qualifying evaluation of education, training and experience based upon submitted application and supplemental questionnaire.

ELIGIBILITY: Applicants who best meet job-related qualifications will be placed on an eligible list which will remain active for approximately six (6) months and may be invited to participate in a selection interview. Placement on an eligible list may not result in further consideration, only the most qualified candidates will be contacted for interviews. Other vacancies may be filled using this list.
Questions regarding this posting may be e-mailed to

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Choices Benefit Plan
Benefits may be purchased using a tax-free monthly benefits allowance between $1,149.21 - $2,476.90 for the 2025 plan year (based on number enrolled in medical coverage). If the monthly cost of the benefits selected is less than the monthly allowance, the employee receives the difference as additional taxable pay, up to a maximum of $244.00. For detailed plan information, click here.

Insurance
The Choices plan includes a robust range of insurance options, including medical, dental, disability, life, and AD&D insurance.

Flexible Spending Accounts
Employees may contribute up to $266 per month into a tax-free Health Care Spending Account and up to $400 per month tax-free into a Dependent Care Spending Account. The Court contributes up to $375 per month to the Dependent Care Spending Account.

Leave Benefits
Vacation - All permanent and other designated categories of employees are eligible to earn paid vacation based on years of service. Vacation is based on continuous service and credited at the completion of each consecutive six-month period of employment.

Sick leave - Depending on the length of service and employment categories, up to one day of full pay per month of service is accrued monthly for qualifying service.

Holidays - 14 days per year.

Bereavement leave.

Retirement
Deferred Compensation Plan (457) - Optional tax-deferred supplemental retirement plan that includes a County match of up to 4% of employee's salary.

Retirement Pension Plan administered by the Los Angeles County Employees Retirement Association (LACERA).

If the candidate is a "new member" of the County's defined benefit plan (LACERA) on or after January 1, 2013, that person's pension will be limited under the Public Employees' Pension Reform Act (PEPRA). For these purposes, a "new member" is someone who first becomes a member of LACERA on or after January 1, 2013 - that is, someone first employed by the County on or after December 1, 2012 - unless she or he established reciprocity with another public retirement system in which she or he was a member before January 1, 2013. For further information, visit lacera.com.

Other Benefits
The Commuter Benefit Plan (CBP) - Allows employees to pay for eligible public transit expenses using pre-tax dollars (up to IRS limits).

Tuition Reimbursement - The Tuition Reimbursement Program provides eligible employees with tuition assistance (maximum $2000 per fiscal year) for courses toward a degree program at an accredited college and/or university. The program is intended to support the ongoing development of a highly effective workforce at the Court.

Employee Assistance Program (EAP)
The information contained herein concerning the benefit package available to incumbents in this classification is based on an employee's appointment to a full-time, permanent position in the Court service in this class. The specific benefit package any individual employee may receive is subject to change based on that employee's particular employment status and payroll title.
01

INSTRUCTIONS: The information you provide on this application and supplemental questionnaire will be evaluated to determine your eligibility to participate in the next phase of the recruitment process. Please be as specific as possible and include all information as requested. A resume or a reference to a resume will not be accepted in lieu of a complete application and questionnaire, or considered in determining your eligibility to participate in the next phase of the recruitment process. Incomplete responses, false statements, omission of a material fact, or partial information can result in disqualification from the examination process.

• Please check the box to indicate you have read and understand these instructions.

02

EDUCATION VERIFICATION: If your qualifications include a degree, a legible copy of your diploma or transcripts (unofficial transcripts are acceptable), must be attached to the application to receive credit. You may also email a copy to mpenate@lacourt.ca.gov.

• Please check the box to indicate you have read and understand these instructions.

03

Please describe your experience supporting, configuring, or administering software applications. In your response, include the names of the employers where you gained this experience, the specific software applications you worked with, and your duties. If your professional experience is limited, you may include relevant education, training, certifications, internships, or volunteer work.
04

Describe a time when you helped resolve a technical problem for a user. How did you gather information, work through the problem, and decide when to escalate it to someone else?
05

A business user asks for a change to how an application works. What steps would you take to understand the request, and how would you make sure the change does not cause problems for other users?
06

Describe any experience you have testing software or following a test plan. How did you document results and report problems you found? If you do not have this experience, describe how you would approach testing a new software release.
07

A user requests access to an application beyond what their role normally has. What steps would you take before granting the request, and why are those steps important?
08

Describe two examples where you collaborated with your team or vendor staff to discuss a challenging configuration request from a customer. Explain what your role was as the team provided a feasible solution for the customer.
Required Question