Apple

Apple Ads - Platform Operations Business Specialist

Apple$100K — $120K *
Consumer Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3-5 years of experience in Advertising Operations or related customer support role
  • Background in a customer support organization with a focus on customer satisfaction
  • Basic understanding of ad operations and delivery services
  • Experience in reviewing technical requirements documentation
  • Bachelor's Degree or equivalent required

Responsibilities

  • Provide internal and external client support for Apple Ads systems and tools
  • Investigate and resolve technical issues
  • Lead support issues with data analysis to Operations and Engineering teams
  • Monitor and report on support efforts to internal partners
  • Gather feedback from cross-functional teams on technical resolutions
  • Coordinate partner support meetings and advocate for Apple Ads customers
  • Assist internal teams with policy enforcement and management

Benefits

  • Flexible work hours including weekends and holidays on rotation
  • Opportunity for growth and collaboration within a major tech company
  • Supportive work environment for professional development
  • Exposure to cross-functional collaboration with various departments
  • Dynamic fast-paced work culture that encourages innovation
Full Job Description
The Platform Operations team is positioned globally and is focused on providing cross-functional business solutions and external support for Apple Ads customers. The Platform Operations team is seeking a Business Specialist to support business operations for existing and future service platforms. The Business Specialist collaborates with internal and external partners while advocating on behalf of the Apple Ads business and its Apple Ads customers.

Description

Provide internal and external client support for Apple Ads systems and technical tools

Investigate and solve technical issues

Lead support issues by providing data and analysis to Operations, Engineering and Product teams

Monitor, analyze, and report on support efforts to key internal partners

Elicit feedback cross-functionally from Engineering, Product, Marketing and Data teams on technical requirements for issue resolutions

Coordinate ongoing cross-functional partner support meetings and advocate on behalf of the Apple Ads business and our Apple Ads customers

Assist internal Apple teams with policy enforcement and management efforts

Promote ongoing education for supported teams on internal tools and products

Develop support content and implement training for internal partners

Flexible to work with partners and teams across multiple time zones

Flexible to work on weekends and holidays on rotation

Minimum Qualifications

Experience (3-5 years) in Advertising Operations or similar customer support role

Experience in a customer support organization focused on customer satisfaction

Fundamental knowledge of ad operations and ad delivery services

Experience reviewing technical requirements documentation

Bachelor's Degree or equivalent

Preferred Qualifications

An ability to create and revise email communication quickly and articulate the message to partners

Ability to resolve challenges and prioritize workloads

Ability to work independently and with a team in a dynamic fast-paced environment

Well organized, with exceptional attention to detail

Flexible to work with others in multiple time zones

Ability to identify and implement required actions quickly in order to accomplish goals, eliminate roadblocks, and create focus

Excellent communication skills (verbal, visual, and written) with the ability to interpret data and communicate clearly and concisely

Excel in a dynamic environment and function effectively in the context of ambiguity

Self-starter, inquisitive and a propensity to socialize ideas and drive innovation

Search/Performance advertising experience is a plus

B2B advertising experience is a plus

Developer relations experience is a plus

About Apple

Apple is a corporation that designs, manufactures, and markets mobile communication and media devices, personal computers, portable digital music players, and sells a variety of related software, services, peripherals, networking solutions, and third-party digital content and applications. Apple provides many products and services, including iPhone; iPad; iPod; Mac; Apple TV; a portfolio of consumer and professional software applications; the iOS and OS X operating systems; iCloud; and accessories, service, and support offerings. It sells its products worldwide through its retail stores, online stores, direct sales force and third-party cellular network carriers, wholesalers, retailers, and value-added resellers to the consumer and also sells third-party iPhone, iPad, Mac and iPod compatible products, including application software and accessories through its online and retail stores. Introduced in 1984, the Macintosh was the first widely sold personal computer with a graphical user interface (GUI). That feature and others such as an improved floppy drive design and a low-cost hard drive that made data retrieval faster helped Apple cultivate a reputation for innovation. Apple was named as the most admired company in the United States in 2008 and in the world from 2008 to 2012 by the Fortune magazine. The company was founded by Steven Paul Jobs, Steve Wozniak, and Ronald Gerald Wayne on April 1, 1976, and is headquartered in Cupertino, California.

Apple Careers

Join Apple, a place where extraordinary people gather to do their best work. Our ever-expanding global team is at the forefront of innovation and leadership in the tech industry. At Apple, we're not just building products—we're crafting the kind of wonder that revolutionizes entire industries. It's the diversity of our people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Work You’ll Do Embark on a journey with Apple’s market-leading team to help some of the world’s most influential companies navigate their path to digital mastery with cutting-edge technology and services. Transform industries and touch lives with your unique ideas at Apple. Here, you’ll lead through a unique position at the intersection of technology, creativity, and robust industry expertise. Collaborate with a global team of professionals who are at the top of their game in technology and design. Apple isn’t just a company, it’s a community of innovators and passionate thinkers. Introducing the Apple Innovation and Leadership Initiative We are building a market-leading team to drive our efforts in delivering groundbreaking solutions and services. At Apple, job opportunities are abundant, offering you the chance to explore diverse roles from engineering to marketing, all designed to empower your career growth. Do Innovative Work Join the largest group of creative and technical experts in the world—professionals dedicated to redefining what’s possible through technology and innovation. Deliver targeted solutions through a depth and breadth of expertise that’s unmatched, driving forward our commitment to excellence and leadership in every project we undertake. Be Part of a Great Team Engage in a wide range of projects utilizing Apple’s technology and resources. Harness the unparalleled capabilities, global scale, and joint solution development that only Apple can offer. Future-Proof Your Career Advance your career with limitless opportunities at Apple. Go as far as your ambition takes you with unmatched training, development, and certification support. Explore Discover how Apple is leading the way in tech innovation: [With iOS] Businesses can streamline operations and enhance customer interactions... READ MORE Smart home technology integration that sets the standard for convenience and security... READ MORE The Apple Experience Our combined service capabilities, global scale, and joint solution development help clients overcome challenges and lead transformation in their industries. Clients worldwide look to Apple for new strategies and solutions that drive growth and innovation in the digital era. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Whether you’re seeking a professional role, an internship, or a leadership position, Apple offers a variety of employment opportunities. SEARCH APPLE JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await at Apple, a company committed to diversity, innovation, and leadership. Explore job opportunities, employment benefits, and the culture of growth and innovation at Apple. Prepare your resume, hone your interview skills, and ready yourself for a career at one of the most prestigious companies in the world. Join us in pushing the boundaries of what is possible.
Learn more about Apple
Size
154,000 employees
Market Cap
$2,074.3 billion
Industry
Net Income
$63.9 billion
Founded
1976
5 Year Trend
+11.5%
Revenue
$294.1 billion
NASDAQ

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