Motorola Solutions

Analyst, Operations Excellence (US Remote)

Motorola Solutions • $85K — $95K *
Enterprise Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree or 5+ years of relevant experience in data analysis or process optimization
  • Advanced proficiency in data visualization using Tableau
  • Knowledge of ITSM systems like Salesforce or ServiceNow
  • Understanding of the ITIL framework for service management
  • Proven ability to communicate effectively with both technical and non-technical stakeholders
  • Experience in root cause analysis using structured methodologies
  • Familiarity with continuous improvement methodologies such as Lean or Six Sigma

Responsibilities

  • Evaluate operational challenges to identify root causes in people, processes, or tools
  • Conduct data analysis to reveal patterns and inefficiencies
  • Deliver data-driven insights to executives regarding operational performance
  • Create clear, graphic-rich presentations and dashboards using Tableau
  • Provide strategic recommendations to enhance workflows and productivity
  • Assess and recommend enhancements for existing operational tools
  • Collaborate with cross-functional teams to prioritize initiatives and refine dashboards

Benefits

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!
Full Job Description
Department Overview
The Centralized Managed Support Operations team is dedicated to "Solving for safer" by driving continuous improvement across our global service delivery networks. We analyze operational data to streamline workflows, enhance customer support systems, and empower leadership with actionable insight.
Job Description

As an Operations Excellence Analyst, you will play a pivotal role in dissecting complex operational challenges to determine root causes across people, processes, and tools. Operating at the intersection of business intelligence and strategy, you will turn data into persuasive visualizations that guide decision-making for executive leadership. In this role, you will work in a people-first culture where critical thinking and continuous improvement drive real-world outcomes. Candidates with a Bachelor's degree or equivalent practical experience are encouraged to apply.

Key Responsibilities:

Issue Analysis & Process Improvement
  • Evaluate operational challenges holistically to determine if root causes stem from people, processes, or tools
  • Conduct comprehensive data analysis to uncover underlying patterns, trends, and operational inefficiencies


Data Visualization & Strategic Reporting
  • Respond to executive inquiries by delivering data-driven insights into operational performance and customer escalations
  • Translate complex data into clean, graphic-rich slide decks and dashboards using Tableau that pass the "blink test" for operational leadership
  • Offer strategic recommendations to cross-functional teams to optimize workflows, increase productivity, and meet business goals


Tool Optimization & Cross-Functional Alignment
  • Assess existing systems and recommend tool enhancements to streamline service delivery operations
  • Collaborate with Business Operations teams to prioritize high-impact initiatives and refine performance dashboards


Job Requirements:

Technical Expertise
  • Data Visualization & Analytics using Tableau to build, maintain, and extract data, paired with advanced proficiency in slide deck design (PowerPoint or Google Slides)
  • ITSM Systems Knowledge to analyze call, case, and ticket data across tools such as Salesforce, ServiceNow, or Purecloud
  • ITIL Framework understanding to apply operational best practices and metrics to service management


Professional Experience
  • Executive Communication demonstrated through a track record of tailoring persuasive, logically sound presentations for technical and non-technical stakeholders
  • Root Cause Analysis utilizing structured problem-solving methodologies to dissect complex information and deliver actionable recommendations


Preferred Qualifications
  • Familiarity with constructive dissatisfaction frameworks or continuous improvement methodologies (e.g., Lean, Six Sigma)


Target Base Salary Range: $85,000-$95,000

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

#LI-DB1

#LI-Remote

Basic Requirements

  • Bachelor's Degree OR 5+ years of applicable experience in data analysis, operational reporting, or process optimization.
  • Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements
Under 10%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes

Our U.S. Benefits include:
  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!


About Motorola Solutions

Motorola provides products, technologies, and services for mobile, wireline digital communication, information, and entertainment applications. Its product portfolio includes smartphones operating on the Android operating system, feature phones, media tablet devices, wireless accessories, and more. Its range of smartphone products includes the Moto X first generation, Moto X second generation, Moto G first generation, Moto G second generation, and more. It is also the manufacturer of Moto 360, a smartwatch that provides services such as notifications, updates, and other related features. It also provides monitors, cordless phones, applications, and accessories such as cases, wireless headsets, wireless speakers, and more. In addition, it provides multimedia content, including video, voice, messaging, and cloud-based and Internet-based applications and services to multiple screens such as mobile devices, televisions, media tablets, and personal computers. Its Medios service platform enables service providers to deliver content on devices. Motorola is based in Chicago, Illinois. It primarily sells its products in the United States, China, Brazil, and Singapore. Motorola currently operates as a subsidiary of Google Inc.

Motorola Solutions Careers

Join the dynamic team at Motorola Solutions today and be part of a company renowned for its relentless innovation, leadership in technology, and a commitment to professional excellence. As a global leader in communications and electronics, Motorola Solutions offers unparalleled job opportunities designed to empower your career growth and development. Work You’ll Do At Motorola Solutions, you will collaborate with a diverse team of experts who are at the forefront of technological innovation and public safety solutions. Our work impacts lives, ensuring safety and security for communities around the world. You will be part of a culture that values diversity, equity, and inclusion, and where every team member’s contribution is valued. Lead in Innovation and Technology Motorola Solutions is not just about radios and hardware; we are at the cutting edge of software solutions, AI, and data analytics. By joining our team, you will work on groundbreaking projects that redefine how public safety communicates in the digital age. Your work will help develop smart solutions that keep people safe and businesses thriving. Grow Your Career With Motorola Solutions, your career trajectory is boundless. We offer a variety of professional development and leadership training programs to help you hone your skills and advance within the company. From internships to full-time positions, Motorola Solutions is committed to nurturing talent and fostering an environment where innovation thrives. Benefits and Culture Our employees enjoy a competitive package of benefits that supports their life and well-being. These include health, vision, and dental insurance, employee assistance programs, and flexible working arrangements. At Motorola Solutions, we believe in maintaining a work-life balance that fosters both personal and professional growth. Join Our Team Explore the numerous employment opportunities at Motorola Solutions. Whether you are a seasoned professional or a recent graduate, we have positions ranging from engineering to marketing, sales to project management. We are hiring individuals who are passionate, curious, and ready to drive change. Networking and Professional Development Motorola Solutions values networking and connections within the industry. We encourage our employees to engage in various professional groups and forums to enhance their networking skills and industry knowledge. This engagement is pivotal in fostering a collaborative environment and sparking innovation within our teams. Internship Programs Our internship programs offer a robust introduction to the world of public safety solutions and communications technology. Interns at Motorola Solutions gain hands-on experience, working alongside seasoned professionals and participating in projects that make real-world impacts. Stay Connected Join the Motorola Solutions career community to stay updated on new job openings, company news, and industry developments. Tailor your job search with our career tools and get tips on crafting the perfect resume and acing your interview. Search Motorola Solutions Jobs Ready to start your journey with Motorola Solutions? Search open positions that match your skills and interests. We are looking for individuals who are driven, creative, and ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Motorola Solutions.
Learn more about Motorola Solutions
Size
18,700 employees
Market Cap
$42.7 billion
Industry
Net Income
$949 million
Founded
1928
5 Year Trend
+6.2%
Revenue
$7.4 billion
NASDAQ

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