7-9 years of experience, with at least 5 years specifically in AML/KYC functions.
Strong knowledge of third-party service management processes.
Experience in AML operations is preferred to enhance program effectiveness.
Proficient communication skills, particularly with senior bank leaders on AML matters.
Project management experience, capable of overseeing multiple simultaneous programs.
Flexibility in collaborating with both onsite and offshore teams.
Responsibilities
Develop and manage overall client relationships and program management.
Ensure operational and financial performance of the contract meets expectations.
Address performance issues and conduct quality reviews of services and accounts.
Drive growth in outsourcing and leverage industry knowledge for service requirements.
Lead the account team in executing the Bank's strategic objectives.
Oversee the demand management process to align with business needs.
Establish and enforce account management disciplines and reporting processes.
Benefits
Opportunity to work with high-profile clients in the banking industry.
Dynamic work environment with a focus on team collaboration.
Potential for career growth in program and account management roles.
Full Job Description
Job Description:
Develop and manage the overall relationships and program management
Manage the operational and financial performance of the contract
Work to address performance issues, service quality and account quality reviews.
Drive future outsourcing growth and leverage industry expertise to address the banks service requirements
Manage and develop the account team, supporting the execution of the Bank's strategy.
Participate in the fortnightly/Monthly Joint Operating Committee
Oversee the demand management process
Establishing and executing the account management disciplines, business management processes, and associated reporting
Communicating stakeholder expectations, client satisfaction results, and contract updates to Vendor stakeholders.
Initiating governance processes.
Coordinate with Offshore Team daily to ensure business is functioning smoothly within defined SLAs and bridge all gaps between Onshore and Offshore teams.
Management of a contract deliverables management process.
Participating in the Contract Change process
Participating in the Issues and Disputes process
Monitoring compliance with the obligations of the Statement of Work.
Effective monitoring the performance of team members to ensure efficiency in process operations and meeting of production targets
Having the authority to make decisions with respect to actions in order to ensure smooth day-to-day management of this Statement of Work
Skill Sets and Experience:
Overall 7-9 years of experience with atleast 5 years in AML/KYC functions
Strong understanding of the third party service management cycle
Past experience in AML programs should have ideally come from AML operations
Ability to communicate and gather requirements with senior leaders in the bank around AML
Past experience in project management and ability to manage multiple programs will be an advantage
Ability to communicate and flexibility to work with onsite and offshore partners would be an advantage
