Job DescriptionYour Leadership in Action Munson Healthcare is seeking a highly collaborative, patient-centered Practice Manager to lead operations across our Nephrology and Rheumatology practices in Traverse City. This leadership role plays a critical part in delivering exceptional care experiences while supporting a high-performing team.
The Practice Manager will be responsible for:
- Operational Leadership: Oversee daily practice operations, staff and provider coordination, scheduling, and workflows to achieve access, efficiency, and productivity goals.
- Financial & Performance Management: Manage budgets, monitor financial performance, and use key metrics to improve operational and revenue outcomes.
- Revenue Cycle & Compliance: Optimize scheduling, insurance verification, authorizations, and collections while partnering with billing teams to improve accuracy and performance.
- People & Patient Experience: Lead hiring, coaching, and performance management; foster staff and provider engagement; and maintain patient satisfaction goals.
QualificationsWhat's Required - Education: Bachelor's degree in a health-related field preferred; or 4+ years of progressive leadership experience in an ambulatory, medical office, or outpatient setting.
- Skills: Strong interpersonal and organizational abilities; capable of working independently and collaboratively.
- Knowledge: Medical terminology, EMR systems, coding, insurance billing, scheduling, data entry, and multi-line phone systems.
- Experience: Interdisciplinary team collaboration and problem-solving within physician practices and across departments to improve quality and operation
Preferred:- Minimum two years of previous practice management experience
