Job DescriptionUW Medicine Access & Innovation - Division of Capacity Management has an outstanding opportunity for an
Ambulatory Capacity Management Analyst.WORK SCHEDULEPOSITION HIGHLIGHTS- Serve as a trusted advisor to clinic leadership, leveraging Epic expertise and change management principles to improve ambulatory access KPIs
- Provide end-user support and training for Epic scheduling workflows, ensuring smooth adoption of new features and functionality
- Collaborate across UW Medicine clinics, IT teams, and Contact Center staff to implement solutions that enhance patient access and provider capacity
- Monitor key access metrics and lead improvement initiatives that optimize provider schedules and space utilization
PRIMARY JOB RESPONSIBILITIES- Implement best practices for scheduling workflows, referrals, and provider templates; act as liaison between Access & Innovation and IT teams
- Deliver Epic training and coaching for new and existing staff; maintain accurate documentation and training materials
- Provide first-line technical support for Epic scheduling and access workflows; manage and resolve Unite tickets
- Analyze capacity management data, identify opportunities for improvement, and partner with clinic leadership to optimize operations
- Participate in committees, user groups, and project teams to represent Access and Innovation and contribute to enterprise-wide initiatives
REQUIREMENTS- Bachelor's Degree in computer science, business, education, healthcare, or a related field
- At least four (4) years of experience working in an acute or ambulatory care setting. (Additional years of experience may replace education requirement)
- Minimum one year of experience in either technical computer training or end-user application development or support
- Strong understanding and experience in IT/computer/application support and analysis
- One to two years templating experience or equivalent experience.
- Experience in using data in decision making; able to define useful data, obtain, and analyze it
- Advanced proficiency with Excel (e.g., pivot tables, complex formulas, data analysis tools)
- Proven track record of collaborating across different departments and levels
Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.
ABOUT HARBORVIEW MEDICAL CENTERAs the region's only Level I Trauma and verified burn center, Harborview Medical Center is a comprehensive healthcare facility owned by King County and operated by UW Medicine. It is dedicated to providing specialized care for a broad spectrum of patients from throughout the Pacific Northwest, including the most vulnerable residents of King County. It provides exemplary patient care in leading-edge centers of emphasis, including emergency medicine, trauma and burn care, neurosciences, ophthalmology, vascular surgery, HIV/AIDS, rehabilitation, mental health and substance abuse care.
Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region.
Challenge. Collaboration. Compassion.Compensation, Benefits and Position DetailsPay Range Minimum:$75,000.00 annual
Pay Range Maximum:$96,000.00 annual
Other Compensation:Benefits:For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/
Shift:First Shift (United States of America)
Temporary or Regular?This is a regular position
FTE (Full-Time Equivalent):100.00%
Union/Bargaining Unit:Not Applicable
