Air Logistics Operational Care Supervisor

Air Logistics Operational Care Supervisor How you create impact • Supervise the Export Operational Care center team under their direct management. • Ensure operational excellence through high-quality shipment/process management. • Support the development of pricing strategies (liaise on pricing / RFQ preparation). • Ensure close cooperation with National Airfreight Managers of the Customer Care teams and Systems & Processes teams for optimized operations. • Actively manage interfaces and information / knowledge exchange between Kuehne+Nagel teams. • Contribute as process owner to continuous improvements of processes and controls for lean and cost-efficient processes. • Optimize proceedings to ensure development of Airfreight operational KPIs To ensure the highest levels of productivity within the organization. • Support Airfreight procurement and carrier relationship management. • Ensure a high level quality of export/import services. • Closely collaborate with Sales on strategic accounts as needed. • Closely collaborate with Customer Service to gain specialized customer specific knowledge and to receive first-hand feedback about operational execution. • Support to develop new / existing customer targets. What we would like you to bring We are looking for a collaborative, detail-oriented professional with air export experience and a strong understanding of freight forwarding or logistics operations. The ideal candidate is comfortable working in a team environment, asking questions when needed, and managing shipment details accurately in a fast-paced operational setting. We would like you to bring: • 2 to 3 years of air export experience • Freight forwarding or logistics experience • Familiarity with AEXUS • Experience with air export documentation, bookings, flight requests, pickups, and system updates • Experience with licensing, CGs, dangerous goods documentation, commercial invoices, and SLIs is helpful • Strong attention to detail and organizational skills • Clear communication and problem-solving skills • Ability to work collaboratively with internal and external partners • Flexibility for possible weekend coverage as needed This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship. What's in it for you At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The hourly wage range for this position is between $75,000 and $90,00 annually. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-SB1 Artificial Intelligence (AI) tools may be used to assist in specific process [e.g., screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers. We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.