We are seeking an AI Tool Support Engineering Lead to lead comprehensive user support and program management for an AI-powered coding assistant that leverages Large Language Models (LLMs) to help developers write code more efficiently and accurately. In this role, you will serve as the primary point of contact for users, managing inquiries, maintaining communication channels, and delivering white glove application services. Youll be responsible for managing T2 helpdesk support, responding to AI program inquiries, managing internal resources and ensuring an exceptional user experience for all stakeholders. The Work 3 Enable Model Services, IAM Configurations, Vendor Platform Support 3 T2 IT Helpdesk Support, AI Program Inquiries 3 White glove Application services 3 New releases of Code Cred & Code Cred Installer and other supporting applications What you need Customer Support & Service (Advanced) 3 Helpdesk ticketing systems (ServiceNow, Jira Service Management, Zendesk) 3 T2 support methodologies and escalation procedures 3 Customer service best practices and SLA management 3 Issue tracking, documentation, and resolution Communication & Content Management (Advanced) 3 Technical writing and documentation 3 Content management systems (SharePoint) 3 Stakeholder communication and relationship management AI Coding Assistant Knowledge (Intermediate) 3 Understanding of AI code generation tools and workflows 3 Developer tools and IDE environments 3 Common coding assistant use cases and limitations 3 Basic troubleshooting of AI-generated code As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply. The pay range for the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland is: $91,300-$184,900 USD