AI Systems AdministratorEnterprise IT | AI EnablementLocation: Remote - Canada (Waterloo, Ontario preferred)
As part of Descartes' Enterprise IT AI Enablement team, you will ensure our enterprise AI platforms are secure, reliable, scalable, and cost-effective. Working with global IT teams, vendors, and business stakeholders, you will administer, support, integrate, and automate AI technologies while driving operational excellence and enabling effective AI adoption across the organization.
Outcomes - What Success Looks Like- AI Platform Administration: Configure, maintain, monitor, and troubleshoot enterprise AI platforms, including Microsoft AI, OpenAI, Anthropic, and other approved solutions. Manage tenant settings, workspaces, policies, integrations, and platform controls.
- Security & Governance: Manage identity, access, and provisioning while ensuring compliance with security, privacy, AI governance, audit, and change management requirements.
- Cost & Capacity Management: Monitor and optimize AI licensing, consumption, capacity, costs, and overage risks.
- Operational Support: Resolve incidents and service requests involving access, configurations, integrations, agents, capacity, and platform functionality.
- Platform Lifecycle Management: Evaluate and manage new features, releases, security updates, service changes, and deprecations.
- Automation & Integration: Use scripting, APIs, and automation technologies to streamline administration, improve integrations, and reduce manual effort.
- Documentation & Global Support: Maintain accurate configurations, inventories, data flows, runbooks, and support procedures. Collaborate with regional administrators to ensure reliable coverage, standardized practices, and continuous improvement.
- AI Enablement: Identify and implement AI solutions that improve productivity, service quality, automation, and operational efficiency across Enterprise IT and the business.
Skills & Competencies - How You Will SucceedExperience & Technical Skills- 2-3 years of relevant IT systems administration or enterprise technology experience.
- Practical experience with at least one enterprise AI ecosystem (Microsoft Copilot/Azure AI, OpenAI, or Anthropic).
- Experience administering Microsoft Azure, AWS, SaaS, or similar enterprise platforms.
- Working knowledge of identity and access management, security, governance, and compliance.
- Experience with scripting, APIs, automation, or systems integration.
- Knowledge of IT service management, technical support, and troubleshooting.
- Strong technical documentation, problem-solving, and organizational skills.
- University degree, college diploma, or relevant IT certifications preferred; additional certifications are an asset.
Professional Competencies- Strong communicator and collaborative team player.
- Customer-focused, detail-oriented, and committed to operational quality.
- Able to prioritize effectively in a fast-paced, changing environment.
- Quick to learn and support emerging AI platforms and technologies.
- Proactive in improving security, automation, governance, and service delivery.
Culture Add: TEAM ValuesWe value team members who communicate with transparency, sharing information openly and building trust across functions. You bring excellence and expertise to your craft, holding a high bar for quality while continuously improving your skills. You demonstrate accountability by owning outcomes, following through on commitments, and taking responsibility for results. You are driven by metrics, using data and experimentation to inform decisions and deliver measurable impact.
Aptitudes- Smart: Able to quickly understand complex systems, connect ideas, and make sound judgments.
- Curious: Actively seeks to understand customer problems, emerging technologies, and better ways of working.
- Coachable: Open to feedback, willing to adapt, and continuously improving through learning.
What's in It for You- Meaningful Impact: Help shape the secure and scalable adoption of AI across a global organization.
- Professional Growth: Build expertise in leading AI platforms, cloud technologies, automation, and AI governance.
- Global Collaboration: Work with cross-regional IT teams, vendors, and business stakeholders.
- Ownership & Autonomy: Take responsibility for critical AI services and drive operational improvements.
- Flexible Environment: Enjoy a remote opportunity in Canada within a collaborative, fast-evolving technology team.
Compensation-The salary range for this position is
$80,000-$90000 CAD. Compensation information provided is a good-faith estimate for this position only. Factors that may be used to determine actual salary include the candidate's specific skills and years of experience. Similar positions located in different geographic regions will not necessarily receive the same compensation or currency.
