Job Title: Senior Enterprise Change Management Lead - Digital & AI TransformationPosition Overview Enterprise AI and digital technology transformations require more than technology implementation-they require organizational readiness, stakeholder alignment, and sustained adoption.
This role will drive enterprise change management initiatives supporting digital technology, data platforms, analytics, AI solutions, applications, and governance changes. Reporting through the Digital Technology Change Management and Training office, the successful candidate will partner closely with technical, business, and executive stakeholders to ensure new capabilities are understood, embraced, and integrated into ways of working.
Working closely with Chief Digital Officers, Chief Data & AI Officers, senior leaders, and Data, Analytics & AI teams, this individual will develop and execute change strategies, build organizational change capability, and support measurable adoption and business value.
What You'll Do / Key Responsibilities - Direct enterprise change management activities and initiatives.
- Partner with Chief Digital Officers and Chief Data & AI Officers to drive ownership, influence, and change advocacy.
- Communicate change goals aligned with organizational objectives.
- Align change advisory and consultancy resources with organizational needs.
- Build organizational change capability and maturity through training, communications, and change advocacy.
- Develop change management strategies for enterprise initiatives using structured methodologies.
- Lead change management activities, including change impact assessments, user readiness assessments, and communication strategies.
- Conduct impact analysis with key stakeholders and execute plans addressing organizational and business readiness.
- Partner with Data, Analytics & AI teams to design and implement adoption approaches for AI applications, data platforms, governance frameworks, process changes, and automation solutions.
- Define, measure, and report success metrics and change efforts.
- Support and engage senior leaders as change sponsors throughout large-scale change initiatives.
- Align stakeholders and teams on change methodologies and activities, ensuring alignment with enterprise strategy and measurable business value from data and AI investments.
- Provide mentoring, coaching, and feedback while sharing best practices and lessons learned.
- Take ownership of assigned change management deliverables and their successful execution.
Required Qualifications - Demonstrated experience leading enterprise-wide changes stemming from Digital Technology, Data Platforms/Products, Data Analytics, AI Solutions, Applications, or Governance changes.
- Experience with large-scale enterprise change adoption impacting people, including understanding of the change lifecycle and how people adopt change.
- Experience creating actionable deliverables for the five change management levers:
- Communications Plan
- Sponsor Roadmap
- Coaching Plan
- Training Plan
- Resistance Management Plan
Preferred Qualifications - Experience with Project Management and Agile development.
- Experience working with data governance, data products, analytics platforms, or AI/ML solutions.
- Experience managing formal IT change processes, training, and go-live support.
- Exceptional written and oral communication skills, including the ability to develop executive-level presentations for ELT and Board audiences.
- Ability to clearly articulate messages to a variety of audiences.
- Experience managing communications, training, and stakeholder engagement.
