NICE Ltd.

AI Project Manager, CX

NICE Ltd. • $80K — $120K *
US-AnywhereRemote in United States
Information Technology
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Up to 4 years of experience with customer-facing software or SaaS projects.
  • Familiarity with AI concepts and delivery methodologies such as Agile and Waterfall.
  • Ability to communicate effectively, both in writing and verbally, with attention to detail.
  • Experience using project management tools like Smartsheet, Jira, MS Project, or Salesforce.
  • PMP, AI, or similar certification is a plus.

Responsibilities

  • Manage delivery of software and AI-enabled projects with guidance.
  • Maintain project plans, schedules, RAID logs, and documentation.
  • Track project progress, identify risks, and escalate issues as needed.
  • Contribute to internal and customer status communications.
  • Coordinate cross-functional meetings and manage action items and follow-ups.
  • Support adherence to PMO standards and best practices.
  • Adapt to shifting project priorities while managing details.

Benefits

  • Opportunities for growth within a market-leading, global company.
  • Work in a fast-paced, collaborative, and creative environment.
  • Access to endless internal career opportunities across various roles and disciplines.
  • Be part of a team that celebrates passion and innovation.
Full Job Description
We are seeking a motivated Project Manager to support customer-facing software and AI-enabled delivery projects. In this role, you will assist in day-to-day project coordination, documentation, and communication while learning best practices in AI and SaaS delivery. This position is ideal for someone looking to grow their project management career in a modern, AI-driven environment.

Role Description:
  • Manage delivery of software and AI-enabled projects under guidance of senior project managers.
  • Maintaining project plans, schedules, RAID logs, and delivery documentation.
  • Track project progress, risks, and dependencies and escalate as needed.
  • Prepare and contribute to customer and internal status communications.
  • Coordinate meetings, action items, and follow-ups across cross-functional teams.
  • Support adherence to delivery processes, PMO standards, and best practices.
  • Adapt to changing project priorities while maintaining attention to detail.

AI Delivery Experience (Preferred)
  • Exposure to software delivery involving conversational AI or AI-enabled platforms.
  • Basic understanding of AI, LLM, or NLU concepts and terminology.
  • Ability to follow and document AI-related requirements and risks.
  • Support customer expectation-setting with guidance from senior team members.
  • Awareness of common AI risks such as data quality or model limitations.
  • Familiar in learning prompt engineering concepts and AI performance metrics.
  • Comfort using AI-powered tools for productivity, documentation, or analysis.

Project Management Experience:
  • Up to 4 years of experience supporting customer-facing software or SaaS projects.
  • Foundational understanding of AI, Agile, Waterfall, or hybrid delivery methodologies.
  • Experience working in AI, technical, or SaaS environments preferred.
  • Developing problem-solving and risk-awareness skills.
  • Strong written and verbal communication skills with attention to detail.
  • Familiarity with project management tools such as Smartsheet, Jira, MS Project, or Salesforce.
  • PMP, AI, or similar certification a plus

What's in it for you?
  • Join an ever-growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.

About NICE Ltd.

NICE Ltd. is an Israel-based company, specializing in telephone voice recording, data security, surveillance, and Robotic Process Automation as well as systems that analyze recorded data. The company serves various industries, such as financial services, telecommunications, healthcare, outsourcers, retail, media, travel, service providers, and utilities. The primary listing of the company's shares is on the Tel Aviv Stock Exchange; where it is part of the TA-35 Index. Barak Eilam became CEO in April 2014, replacing Zeevi Bregman. Eilam previously headed the company's Americas division. As of November, 2020 the company had ~6,800 employees. NICE was founded in 1986 as Neptune Intelligence Computer Engineering by 7 Israeli former army colleagues. The company initially focused on developing technology for security and defense applications, but soon refocused their efforts on civilian applications, mainly for contact center, financial services and business intelligence markets.
Learn more about NICE Ltd.
Size
7,102 employees
Market Cap
$12.3 billion
Industry
Enterprise Technology
Net Income
$196.6 million
Founded
2000
5 Year Trend
+13.6%
Revenue
$1.6 billion
NASDAQ
NICE
* Ladders Estimates

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