The Role
Accountable for stable production service after handover. Owns reliability targets, incident and change discipline, lifecycle planning, and vendor escalation, and drives continuous improvement so the customer receives a service that is operable from day one.
Key responsibilities
• Define service boundaries, SLOs, SLIs, alert severity, on-call integration, escalation paths, and restoration priorities with customer operations.
• Operate and troubleshoot GPU, compute, Linux, network fabric, storage, Kubernetes, AI Enterprise, scheduler, registry, and platform services.
• Lead incident, problem, change, known-error, service restoration, root-cause, and corrective-action processes.
• Own lifecycle calendars for firmware, OS, driver, CUDA, operators, Kubernetes, platform services, security, and AI Enterprise branches.
• Develop node cordon, drain, remediation, rebuild, replacement, rollback, and return-to-service procedures.
• Coordinate vendor support with complete topology, inventory, logs, diagnostics, reproduction steps, business impact, and change history.
• Validate backups and recovery for cluster configuration, Git repositories, registries, certificates, secrets, and platform state where applicable.
• Run operational game days and improve availability, MTTD, MTTR, change success, automation coverage, and incident recurrence.
Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.
Who You Are
Required Experience
• 5+ years operating Linux, cloud, Kubernetes, HPC, data center, or distributed platforms in production.
• Strong incident, problem, change, patching, upgrade, rollback, and vendor-escalation discipline.
• Cross-stack troubleshooting and automation experience in business-critical environments.
Preferred Skills
• Operations of DGX/HGX, NVIDIA AI Enterprise, InfiniBand/Spectrum-X, BlueField, BCM, DCGM, Run:ai, or NVIDIA GPU clusters.
• NVIDIA lifecycle, diagnostics, support-bundle, and compatibility-management experience.
• HPC operations, cloud platform SRE, Kubernetes operations, ML platform operations, or distributed-systems support.
• Operations of high-speed fabrics, parallel storage, large bare-metal fleets, or public-cloud GPU services.
• Enterprise observability, ITSM, automation, and reliability engineering.
• SRE, Kubernetes, Linux, cloud, or NVIDIA credentials.
The compensation range for the position in the U.S. is - $143,640 to $273,000 based on a full-time schedule. Your actual compensation may vary depending on your geography, job-related skills and experience. For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement. There is a different applicable compensation range for the following work locations:
California (San Francisco Bay Area): $172,440 to $327,600
California (All Other): $158,040 to $300,360
Colorado: $143,640 to $273,000
Massachusetts: $143,640 to $300,360
New York City: $172,440 to $327,600
Washington: $158,040 to $300,360
Washington DC: $158,040 to $300,360
This position will be eligible for Kyndryl's discretionary annual bonus program, based on performance and subject to the terms of Kyndryl's applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off.
Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.
Applications will be accepted on a rolling basis.
Get Referred!
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
