AI Platform Administrator

Copilot Platform Administrator

Position Type: Full Time, Exempt Employee.

Salary Range: $75,000 - $130,000 annually, (DOE).

Location: We are seeking candidates that can work on-site at our service center located in San Juan Capistrano, CA or Salt Lake City, UT.This position offers a hybrid work option after a 90-day probationary period (not fully remote).

About the Opportunity:

The Copilot Platform Administrator manages the day-to-day administration, governance, and support of the organization's Copilot platforms. Initially focused on Microsoft 365 Copilot and Copilot Studio, this role may expand to other enterprise AI platforms as organizational needs evolve.

This position maintains platform settings and technical policies, monitors usage and consumption, supports employees, and evaluates new capabilities. The administrator works with IT, Security, and other stakeholders to keep platforms appropriately configured, supported, and aligned with organizational requirements.

This is an administration and support role. It does not include software development, scripting, custom integration development, employee training delivery, or agent design, review, and release approval

Job Duties and Responsibilities include, but are not limited to:

• Feature Evaluation and Configuration:
  • Stay current on Copilot releases, administrative changes, and upcoming capabilities.
  • Assess new features for operational impact, configuration needs, and alignment with existing controls.
  • Test and configure approved features and coordinate their rollout with relevant teams.
  • Communicate changes affecting employee support, platform administration, or existing configurations.
• Employee Support:
  • Provide general employee support for Copilot access, settings, functionality, and platform-related issues.
  • Help employees configure approved, off-the-shelf Copilot integrations and connections.
  • Troubleshoot issues and coordinate escalations with internal teams or vendors.
  • Maintain support documentation and coordinate with the organization's training resource when recurring questions indicate a training need.
• Platform Administration:
  • Administer Microsoft 365 Copilot, Copilot Studio, and related administrative services.
  • Manage platform settings, access, permissions, licensing, and capacity in coordination with other IT teams.
  • Maintain documentation of configurations, administrative procedures, and support processes
• Security and Technical Governance:
  • Configure and maintain security, data loss prevention, access, connector, and other technical policies governing Copilot-related features.
  • Regularly review policies and configurations as platform capabilities and organizational requirements change.
  • Coordinate with Security and other responsible teams to implement approved controls and resolve configuration concerns.
  • Maintain configuration records and supporting information for internal reviews and audits.
• Monitoring, Reporting, and Cost Management:
  • Monitor platform health, usage, adoption, licensing, capacity, and consumption.
  • Produce recurring reports that help stakeholders understand platform activity and costs.
  • Investigate unusual consumption, service issues, and configuration-related problems.
  • Maintain available administrative alerts and spending controls, escalating concerns as appropriate
• Employee Support:
  • Provide general employee support for Copilot access, settings, functionality, and platform-related issues.
  • Help employees configure approved, off-the-shelf Copilot integrations and connections.
  • Troubleshoot issues and coordinate escalations with internal teams or vendors.
  • Maintain support documentation and coordinate with the organization's training resource when recurring questions indicate a training need.

Required Qualifications:

• Experience administering Microsoft 365 or comparable enterprise platforms.
• Familiarity with Microsoft 365 administrative tools, permissions, licensing, and security concepts.
• Experience managing technical policies, troubleshooting service issues, and supporting employees.
• Ability to interpret usage and consumption reports and investigate unexpected activity.
• Strong documentation, communication, organization, and problem-solving skills.
• Ability to independently research changing platform capabilities and translate findings into administrative recommendations.

Preferred Qualifications:

• Administration or support of Microsoft 365 Copilot, Copilot Studio, or Power Platform.
• Experience with DLP policies, connector controls, identity and access management, or enterprise AI governance.
• Relevant Microsoft administration or security certifications.

Additional Information:

Any offer of employment may be contingent upon the successful completion of job-related post-offer requirements, which may include background checks, reference checks, and/or other screenings or examinations as permitted by applicable law.

What We Offer:
We are committed to providing a competitive benefits and compensation package which includes medical/dental/vision coverage, company-provided life insurance, 401(k) with company match, and sick/vacation plans. Additionally, enjoy access to our fully equipped onsite gym (San Juan Capistrano office location). We also believe in supporting our employee's professional growth and development through our Learning Management System as well as training sessions and seminars. Take a look at these benefits (and more!) at www.ensignbenefits.com.

Job ID 1842