Customer Success 3 Full-time 3 San Francisco; New York
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About the roleAs an AI Deployment Manager (ADM) at Cursor, you'll own the post-sale journey for a portfolio of enterprise customers - driving adoption, retention, and expansion. You'll help engineering organizations successfully roll out Cursor and evolve how they work with AI.
You'll operate at the center of each account, partnering with developers, admins, and executives while working closely with Sales, Field Engineering, Product, and Support. You'll shape rollout strategy and influence Cursor's roadmap priorities through customer insight.
Success is measured by customer retention, product adoption, and revenue expansion.
What you'll do- Manage a book of business with our top enterprise customers, owning the long-term success of each account.
- Engage CTO / VP / SVP Engineering stakeholders to demonstrate ROI and guide AI-driven organizational change.
- Lead enterprise rollouts end-to-end: onboarding, enablement, internal champions, and scaled adoption.
- Turn high-impact use cases into durable, repeatable workflows across teams.
- Monitor account health and usage data to drive renewals and expansion with AEs.
- Represent the customer internally, synthesizing feedback and influencing product priorities.
You may be a fit if- You've worked at the intersection of business and technology and thrive in customer-facing roles.
- You can translate customer needs into clear technical plans and measurable outcomes.
- You understand modern engineering orgs - the SDLC, developer workflows, and tool adoption.
- You communicate comfortably with both developers and senior executives.
- You're analytical and operational, using data to prioritize and drive action.
- Big plus: you're already a Cursor user (or power user of modern AI coding tools) with strong opinions about what great looks like.
