6+ years as a full stack developer with Python or similar language
3+ years in automation, software, or solutions engineering
Hands-on experience with Microsoft Copilot Studio and Power Platform
Knowledge of generative AI concepts like LLMs and prompt engineering
Experience with REST APIs, JSON, and system integrations
Ability to translate business processes into automated workflows
Strong communication skills for engaging with non-technical stakeholders
Responsibilities
Collaborate with AI Architect and business users to identify automation opportunities
Develop agents in Copilot Studio, including topics and conversation flows
Connect agents to systems using Power Automate and APIs
Design prompts and knowledge sources for agent accuracy
Test agents for performance and validate with business users
Follow security and governance standards for deployment
Monitor agent usage and report progress to leadership
Iterate on agents based on feedback and usage data
Maintain documentation and train users on agent adoption
Benefits
Remote work flexibility with a preference for Canton, MA location
Opportunity for professional development in AI and automation
Engagement with cutting-edge technology in AI and automation
Collaboration with cross-functional teams and direct impact on business processes
Sponsorship available for work authorization
Full Job Description
Position Title: AI Automation Engineer Location: Remote, client location in Canton, MA preferred Work Authorization: Sponsorship available Start Date: 11/2/2026 Priority: Critical
Position Description Build, deploy, and support AI agents in Microsoft Copilot Studio that replace manual work and automate business processes. Work directly with the AI Architect and business teams to turn process pain points into working agents, then track adoption and impact.
This position is located in the client office in Canton, MA but can be performed remotely.
Your future duties and responsibilities
Requirements discovery: Work with the AI Architect and business users to understand manual workflows, identify automation candidates, and define agent scope and success criteria.
Agent development: Build agents in Copilot Studio, including topics, prompts, knowledge sources, actions, and conversation flows.
Workflow automation: Connect agents to systems using Power Automate, connectors, and APIs (e.g., SharePoint, Teams, Outlook, Dataverse, Excel, ServiceNow, internal apps).
Prompt and knowledge design: Write and refine instructions, ground agents on enterprise content, and tune responses for accuracy and consistency.
Testing and quality: Test agents for accuracy, edge cases, and failure handling. Validate with business users before release.
Deployment and governance: Follow architect defined standards for security, data access, DLP, environment management (dev/test/prod), and responsible AI.
Usage tracking and reporting: Monitor agent adoption, volume, resolution rates, and time/effort saved. Build simple dashboards (Power BI or Copilot Studio analytics) and report progress to leadership.
Continuous improvement: Review feedback and usage data, then iterate on agents to improve performance and expand coverage.
Documentation and enablement: Maintain agent documentation, runbooks, and user guides. Train business users on adoption.
Required qualifications to be successful in this role
Must have at least 6 + years of experience as a full stack developer with Python or similar language
3+ years in automation, software, or solutions engineering
Hands on experience with Microsoft Copilot Studio and Power Platform (Power Automate, Power Apps, Dataverse)
Working knowledge of generative AI concepts: LLMs, prompt engineering, grounding/RAG, and agent limitations
Experience with REST APIs, JSON, and system integrations
Ability to translate business processes into automated workflows
Strong communication skills and comfort working directly with non-technical stakeholders
Desired Qualifications
Microsoft certifications (PL 200, PL 400, AI 900, AI 102)
Experience with Azure AI services (Azure OpenAI, AI Foundry, AI Search)
Familiarity with agent frameworks beyond Copilot Studio
Basic Python or JavaScript for custom actions
Power BI for usage and ROI reporting
Experience in healthcare, insurance, or other regulated industries
