High School Diploma required; Associate or Bachelor's degree preferred.
1 year of supervisory experience in a patient access department or 1-2 years in a healthcare setting.
Experience in admitting/registration functions, cashiering, and healthcare billing.
Strong understanding of hospital policies and procedures.
Ability to train and evaluate staff effectively.
Responsibilities
Plan and supervise the work of Eligibility staff in registration and admitting.
Attend meetings to maintain communication with other units.
Train staff on changes in aid regulations from Social Services Agency.
Coordinate statistical information for reporting purposes.
Evaluate employee performance and assist in their development.
Implement changes in procedures and forms as needed.
Handle complex complaints requiring in-depth knowledge of hospital policies.
Interview, select, and train new employees, scheduling staff accordingly.
Prepare budget requests and manage unit expenditures.
Review Medi-Cal applications for accuracy before submission.
Benefits
Comprehensive benefits program for eligible positions.
Opportunities for professional development and training.
Supportive work environment with a focus on staff growth.
Potential for flexible scheduling across shifts.
Full Job Description
Summary
Job Summary: Under direction, plans, organizes and supervises the work of Eligibility staff in the registration and admitting department. This includes determining eligibility and insurance verification processing to ensure services rendered have a secured payer source established prior to rendering services. Additionally, supervises PBX personnel. Performs related duties as required.
DUTIES & ESSENTIAL JOB FUNCTIONS: NOTE: The following are the duties performed by employees in this classification, however, employees may perform other related duties at an equivalent level. Not all duties listed are necessarily performed by each individual in the classification.
1. Attends meetings on matters pertaining to the function of the unit; maintains good communications and working relationships with personnel in other units.
2. Attends Social Services Agency training sessions on changes in aid regulations, interprets changes in regulation and trains AHS staff on use of new regulations.
3. Coordinates the recording and accumulation of statistical information to prepare reports, as required.
4. Coordinates work of the unit with the requirements of other hospital agency departments.
5. Evaluates performance of employees and assists them in developing their full potential; this may require working on any of the shifts with the employee being trained and evaluated.
6. Evaluates procedures for effectiveness; devises and implements changes in procedures and forms where appropriate which includes staff training.
7. Handles complaints or problems which are more complex and require an overall knowledge of hospital policies and procedures.
8. Interviews, selects, trains, and orients employees. Schedules available staff on a rotating basis.
9. Prepares budget request and control expenditures for the unit as needed.
10. Review Medi-Cal applications taken by the Financial Counselor to ensure that they are correct and complete before forwarding to the Social Services Agency.
Qualifications:
Education: High School Diploma. Associate Degree or Bachelor's degree preferred.
Minimum Experience: One-year supervisory experience within a patient access department (Admitting and Registration) performing admitting/registration functions, cashiering, and healthcare billing OR 1-2 years performing lead or supervisory work in a healthcare setting preferred
Pay Range: $33.13 - $55.22 / Hour
The pay range for this position reflects the base pay scale for the role at Alameda Health System. Final compensation will be determined based on several factors, including but not limited to a candidate's experience, education, skills, licensure and certifications, departmental equity, applicable collective bargaining agreements, and the operational needs of the organization. Alameda Health System also offers eligible positions a generous comprehensive benefits program.
About Alameda Health System
Alameda Health System (AHS) is a public health care provider and medical training institution in Oakland, California. It is a network of hospitals, clinics, and health services that provides medical care to Alameda County residents. AHS is a safety-net provider, meaning it serves a high proportion of low-income and uninsured patients. The system includes four hospitals, four wellness centers, and a skilled nursing facility. AHS also operates residency programs for physicians and other medical professionals.
