Full Job Description
As a Product Manager in Chase's Agentic Experience organization, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developingthe strategies that drive awareness, adoption, and long-term engagement with Chase's agentic experiences. Utilizing your deep understanding of customer behavior, digital engagement, and channel strategy, you guide how customers discover and return to agentic features — translating data and research into actionable messaging, entry point, and notification strategies. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams across Channels, Communications, and Personalization to deliver experiences that exceed customer expectations.
Job responsibilities
Develops a product strategy and product vision that delivers value to customers
Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
Required qualifications, capabilities, and skills
5+ years of experience or equivalent expertise in product management or a relevant domain area
Advanced knowledge of the product development life cycle, design, and data analytics
Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
Strong stakeholder management skills with the ability to align cross-functional teams (Channels, Comms, Marketing, Analytics) and drive decisions independently without escalation
Preferred qualifications, capabilities, and skills
Demonstrated prior experience working in a highly matrixed, complex organization
Experience with AI-driven or agentic product experiences, personalization engines, or proactive customer communication platforms
