4+ years in a technical customer-facing role within B2B SaaS
Experience managing large clients and high-visibility projects
Strong communication and presentation skills
Proficient interpersonal skills for persuasion and teamwork
Understanding of go-to-market sales processes
Technical acumen with a focus on agent development (coding not required)
Responsibilities
Shape the Agent Strategy function for operational groundwork
Build lasting partnerships as a strategic advisor to customers
Guide customers through their deployment journey from scoping to adoption
Continuously expand product and AI industry expertise
Communicate effectively with various customer stakeholders
Identify and support projects to enhance customer experiences
Collaborate with product and engineering teams for technical improvements
Benefits
Comprehensive medical, dental, and vision coverage for employees and families
Life and disability insurance
Retirement plan options, including 401K
Parental leave policy
Fertility and family planning benefits via Carrot
Monthly wellness stipend for lifestyle balance
Daily office lunches and snacks
Flexible vacation policy allowing employees to take needed time off
Full Job Description
About the Team
Decagon's Agent Strategy team is a high impact group that shapes how customers use and gain value from our product. You will work alongside a sharp and collaborative team of ASMs who build best practices, guide customers through high value deployments and bring customer insight into product strategy. Together the team defines how we deliver value to enterprise customers and continues to evolve as the company scales.
About the Role
As a member of Decagon's Agent Strategy team you will partner closely with customers to guide deployments, support adoption and ensure they have the tools and insight they need to achieve meaningful outcomes. You will work cross functionally with Product and Engineering to surface customer needs, solve challenges and help shape how our technology performs in real world environments. This role blends relationship management with hands on execution and is ideal for someone who thrives in a fast paced setting and wants to have a direct impact at a high growth company.
In this role, you will
Play a key role in shaping the Agent Strategy function and laying the groundwork for how it operates at Decagon
Build meaningful and long-lasting partnerships with our customers, and act as your customers' strategic advisor
Co-pilot with your customers throughout their deployment journey, from early stages of project scoping all the way to full adoption and value realization
Continuously learn and upskill your expertise in our product features and functionality, as well as wider AI industry context to become an expert in best practices
Expertly communicate with customer stakeholders, from individual contributors all the way to C-level executives
Identify and support new projects and initiatives to best support our team and customers
Collaborate with Agent Product & Engineering teams to identify technical improvement opportunities and influence the product roadmap based on customer needs
Your background looks something like this
4+ years of customer facing experience in a technical and customer facing role in B2B SaaS (e.g. Technical Account Manager)
Proven experience managing large customers and driving highly visible projects involving multiple stakeholders
Excellent communication and presentation skills, with the ability to simplify complex concepts for non-technical audiences
Strong interpersonal, persuasion and teamwork skills
Business understanding of GTM sales teams and processes
Strong technical acumen and passion for the overall agent building process (ability to code not required or needed)
Even better if you have
Are familiar with Agentic AI tool deployments in large organizations
Have working knowledge of Customer Support processes, systems, and best practices
Have experience in a high-growth startup environment
Have a bachelor's degree in Science, Technology, Engineering, Math or similar fields
Compensation
$160K-$220K OTE + equity
Benefits
We proudly offer the following benefits for our full-time employees:
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
