5-7 years in strategy, operations, or technology consulting with senior stakeholders
Proven ability to translate complex problems into actionable plans
Strong written and verbal communication skills tailored to diverse audiences
Curiosity about technology and comfort with systems and data
Demonstrated ownership of project outcomes until results are achieved
Experience in insurance or financial services is advantageous
Familiarity with AI agents and startup environments is a plus
Responsibilities
Identify high-impact workflows for agents within customer operations
Collaborate with engineers to configure and launch agents in real-time
Utilize production data to enhance agent performance weekly
Quantify and communicate results to executives for expansion opportunities
Gather customer insights to inform product improvements
Partner with Product and Engineering to develop new platform features
Ensure every deployment contributes to product enhancement
Benefits
Opportunity to work with leading insurance customers
Collaborative environment with engineers and insurance experts
Chance to influence product development based on customer feedback
Engagement in strategic decision-making processes
Potential for career growth in a dynamic industry
Full Job Description
The role
We're looking for someone to own the success of Pace's agents inside our largest insurance customers.
You'll take an insurer's operational problem, determine how our agents and insurance operations team should solve it, and see it through to launch and measurable results. The role blends advisory work with building: part operations strategist, part product owner.
In practice, you'll:
Find where agents create the most value. Understand a customer's operations, including volumes, exceptions, handoffs, and costs. Identify the workflows where Pace can have the greatest impact and align with customer leadership on what success looks like.
Get agents live and improve them every week. Work with our engineers and insurance experts to configure, test, and launch agents into real workflows. Use production data and feedback from customer teams to improve accuracy and throughput.
Turn results into expansion. Quantify the impact, communicate it to executives, and build the case for extending Pace into new workflows, lines of business, and regions.
Make every deployment improve the product. Be the voice of the customer inside Pace. Identify patterns across accounts, from recurring gaps and workarounds to capabilities customers keep requesting. Partner with Product and Engineering to turn those insights into platform features that make future deployments faster and better.
You're a great fit if you:
Have experience in strategy, operations, or technology consulting, or another advisory role where you led customer engagements with senior stakeholders.
Enjoy turning ambiguous problems into clear plans that people can execute.
Write and present clearly, adapting your approach for a CFO, a claims handler, or an engineer.
Are curious about how technology works and comfortable getting into the details of systems, data, and integrations.
Take ownership of outcomes and stay involved until the work delivers results.
Insurance or financial services experience, hands-on work with AI agents, and founder or startup experience are all a plus.
