Master's degree in Contract Law, Business Administration, or Supply Chain Management
At least 7 years of experience in a similar role
Aviation industry experience with a focus on contract management
Knowledge of aftermarket customer services
Experience in Supply Chain Quality and Supplier Improvement
Ability to work in a multi-national team
Fluency in English; French is a plus
Responsibilities
Negotiate supplier support conditions to protect Airlines and Airbus interests
Act as escalation point for customer issues
Contribute to customer communication and events
Control annual spares price variation
Serve as the primary Customer Services focal point for Procurement MFTs
Integrate Customer Services view in Call for Tender selection reports
Drive Supplier Support Rating survey and improvement plans
Organize periodic aftermarket reviews with key suppliers
Benefits
Opportunity to work with a leading aerospace company
Engagement in dynamic, multi-national team environments
Involvement in strategic procurement projects
Chance to influence supplier relationships and improvements
Professional development opportunities in a high-stakes industry
Full Job Description
As Aftermarket Supplier Account Manager, you will be the Airbus representative and manage relationships with suppliers/vendors located in the Americas region on the support & services perimeter.
Key Responsibilities
1. Airlines and Customers Support (30%)
Negotiate supplier support conditions in order to protect Airlines and Airbus interest for support activities (such as but not limited to Spares price, GMTBUR, GDMC..)
Act in escalation on customer issues
Contribute to communication and events with customers
Control and run every year spares price variation
2. Be the S (Customer Services) focal point for Equipment & Systems (30%)
Be the primary Customer Services focal point for Procurement MFTs and contribute to MFT strategy
Integrate Customer Services (on the overall support & services perimeter) view in Call for Tender selection reports
Support Airbus Procurement projects
3. Manage suppliers(20%)
Contribute to Procurement Senior Management Meeting and organize Customer Services Senior Management Meeting
Drive Supplier Support Rating survey and associated improvement plan for Airlines and Airbus
Lead escalation to supplier on specific topics
4. Integrate overall Support & Services view (20%)
Contribute to Service Forum to deploy new business models
Act in escalation on supplier support & services related issues
Organize periodic aftermarket review with key suppliers
Support customer services projects with impact or contribution from suppliers (Obsolescence, Entry Into Service etc)
Act as the focal point for continuous improvement initiatives and process optimizations across our key interfaces
Drive or contribute to targeted projects and initiatives in coordination with internal and external interfaces
Education:
Required
Master's degree in Contract law, Business Administration, Supply Chain Management
Experience:
Required
Proven experience in a similar position of at least 7 years
Aviation Industry experience with a strong emphasis on contract management
Knowledge in aftermarket customer services
Experience in Supply Chain Quality and Supplier Improvement
Ability to work within a multi-national team
Travel Required:
Up to 30% Domestic and International
Citizenship:
Eligible for employment in the US
Knowledge, Skills, Demonstrated Capabilities:
Required
Fluent in English both spoken and written
French is a plus
Conflict management
Proactive & dynamic mindset with a strong sense of autonomy and drive and a positive, team-player attitude
Proven leadership and stakeholder management skills, with the ability to drive cross-functional collaboration and manage complex supplier relationships
Excellent interpersonal, communication, and negotiation skills, with proven persuasion and influencing capabilities to manage complex supplier relationships.
Strong organizational, analytical, project management & change management skills, with a natural appetite for structuring data, tracking progress, and managing action plans
Problem-solving attitude, rigorous, and reactive, with the capability to manage priorities in a dynamic environment
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.
Company: Airbus Americas Customer Services, Inc.
Employment Type: US - Direct Hire
Experience Level: Professional
Remote Type: On-site
Job Family: Material Support & services
About Airbus
Airbus SE is a European multinational aerospace corporation that designs, manufactures, and sells civil and military aeronautical products worldwide. The company operates in three segments: Airbus, Airbus Helicopters, and Airbus Defence and Space. The Airbus segment develops, manufactures, markets, and sells commercial jet aircraft of approximately 100 seats; and regional turboprop aircraft and aircraft components, as well as provides aircraft conversion and related services. The Airbus Helicopters segment develops, manufactures, markets, and sells civil and military helicopters; and offers helicopter related services. The Airbus Defence and Space segment develops, manufactures, markets, and sells military aircraft, such as combat, mission, transport, and tanker aircraft; and missile systems, military satellites, and defence electronics, as well as provides defence related services. The company was formerly known as Airbus Group SE and changed its name to Airbus SE in April 2017. Airbus SE was founded in 2000 and is headquartered in Blagnac, France.
