Job Title: Aftermarket Sales ManagerJob DescriptionThe Aftermarket Sales Manager drives revenue growth across replacement parts, repairs, maintenance programs, upgrades, service agreements, and customer support solutions within a technical aerospace and manufacturing environment. This role leads the aftermarket sales and customer service team, manages strategic customer relationships, and owns key commercial activities such as proposals, RFQs, pricing, and contract negotiations. The position offers significant leadership responsibility, direct revenue ownership, and the opportunity to shape long-term customer partnerships and business growth.
Responsibilities- Drive aftermarket revenue growth across replacement parts, repairs, maintenance programs, upgrades, service agreements, and customer support solutions.
- Expand aftermarket business with existing and prospective aerospace, defense, industrial, and engineered product customers.
- Lead, coach, and develop the aftermarket sales and customer service team to achieve sales, profitability, and customer satisfaction goals.
- Build and maintain strategic customer relationships to improve retention, support renewals, and strengthen long-term account partnerships.
- Serve as the primary contact for key customers on aftermarket products, repairs, upgrades, and service solutions.
- Develop and execute sales strategies that support revenue growth, margin improvement, and long-term account development.
- Manage customer inquiries, RFQs, pricing, negotiations, contracts, and proposal development to secure profitable aftermarket business.
- Balance customer needs with internal margin and profitability goals when structuring pricing and service agreements.
- Maintain accurate CRM records, including opportunity pipeline, customer interactions, and key account information.
- Develop sales forecasts, track budgets, and prepare regular sales reports and performance updates for leadership.
- Provide leadership with visibility into sales activity, revenue performance, and growth opportunities through clear reporting and analysis.
- Partner cross-functionally with Operations, Engineering, Quality, Customer Service, Supply Chain, and OEM Sales to ensure customer requirements are met.
- Support cross-functional problem-solving to address customer issues, improve service quality, and enhance overall customer experience.
- Monitor market trends and customer feedback to identify new aftermarket service opportunities and potential product or service enhancements.
- Ensure high standards of responsiveness, professionalism, and ethical business practices in all customer and internal interactions.
- Contribute to continuous improvement of sales processes, pricing strategies, and customer service practices to drive efficiency and effectiveness.
Essential Skills- Proven aftermarket sales experience selling or supporting replacement parts, repairs, maintenance programs, upgrades, service agreements, or customer support programs.
- 5+ years of sales, business development, or account management experience, ideally within aerospace, defense, industrial, manufacturing, or engineered products.
- 3+ years of supervisory or leadership experience leading sales, account management, or customer service teams.
- Demonstrated success growing aftermarket revenue, identifying service opportunities, and expanding business with existing and new customers.
- Strong customer relationship and key account management skills, with the ability to build and maintain strategic, long-term partnerships.
- Hands-on experience managing customer inquiries, RFQs, pricing, negotiations, contracts, and proposal development.
- Experience using CRM software for customer relationship management, pipeline tracking, and sales reporting.
- Proven ability to develop forecasts, monitor budgets, and prepare clear business updates for leadership.
- Strong communication skills, with the ability to present proposals, business cases, and performance updates to internal and external stakeholders.
- Results-driven mindset with a focus on achieving revenue, profitability, and customer satisfaction goals.
- Customer-focused approach, consistently prioritizing service quality and long-term relationships.
- Strategic and commercially minded, able to balance customer needs with internal financial objectives.
- High level of accountability, ownership, and follow-through on commitments.
- Collaborative working style across Operations, Engineering, Quality, Customer Service, Supply Chain, and OEM Sales.
Additional Skills & Qualifications- Experience in aerospace, defense, industrial manufacturing, or engineered products environments.
- Experience in government contracts or working with government-related customers.
- Inside sales or customer service leadership experience supporting technical or engineered products.
- Comfort working in a technical, operations-driven setting with complex customer solutions.
- Ability to thrive in a cross-functional, results-oriented culture with high visibility to leadership.
- Interest in developing broader commercial leadership responsibilities over time, including pricing strategy, contracts, forecasting, and customer service leadership.
- Strong problem-solving skills and the ability to navigate complex customer requirements and internal processes.
- Ethical and professional approach to business, with a strong focus on integrity and compliance.
Job Type & LocationThis is a Permanent position based out of Valencia, CA.
Pay and BenefitsThe pay range for this position is $136500.00 - $203900.00/yr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Medical, Dental, vision, 401k
Job Type & LocationThis is a Permanent position based out of Valencia, CA.
Application DeadlineThis position is anticipated to close on Oct 31, 2026.
Workplace TypeThis is a fully onsite position in Valencia,CA.
