Description and Requirements The Opportunity The Affinity Consultant is responsible for serving as a trusted consultant to affinity partners and Professional Employer Organizations (PEOs), driving implementation, operational excellence, and ongoing service delivery across Specialty Markets in the United States. Guided by our purpose - always with you building a more confident future - and our New Frontier strategy focused on stronger growth, attractive returns, and all-weather performance, this is an exciting opportunity to help expand and strengthen strategic partner relationships while delivering innovative benefit solutions that improve customer outcomes. In this role, you will lead complex implementations, influence cross-functional collaboration, and play a critical role in ensuring exceptional service experiences for affinity and PEO partners and their customers.
A top candidate must be commutable to a MetLife office - hybrid - 2 days in office.
Key Responsibilities - Lead complex implementation and onboarding projects for affinity partners and Professional Employer Organizations (PEOs), establishing project plans, managing timelines, monitoring milestones, and driving successful delivery across multiple stakeholders.
- Manage cross functional project execution by coordinating activities across sales, service, operations, technology, implementation, and external partners to ensure alignment, accountability, and issue resolution.
- Oversee project governance, including risk identification, dependency management, escalation tracking, and executive status communications to ensure projects remain on schedule and achieve business objectives.
- Drive operational readiness by validating eligibility, billing, file feed, and benefit administration requirements while ensuring accurate setup, testing, and transition to ongoing service teams.
- Provide strategic consultation and relationship management for affinity and PEO partners, identifying opportunities to improve processes, enhance client outcomes, and strengthen long term business relationships.
Required Qualifications - 7+ years of experience in client service, account management, implementation consulting, project management, benefits administration, insurance, affinity, PEO, or related customer-facing environments.
- Proven experience leading complex projects and implementations, including project planning, milestone management, risk mitigation, stakeholder engagement, executive communication, and successful delivery of business objectives.
- Demonstrated ability to influence and collaborate across cross functional teams, driving accountability, resolving issues, and managing multiple priorities in a fast paced environment.
- Strong analytical, organizational, and communication skills, with proficiency in Microsoft Excel, PowerPoint, Teams, and Outlook to support project management, reporting, and decision making.
- AI fluency required, including the ability to effectively leverage AI tools to improve productivity, analyze information, create communications and presentations, summarize data, identify insights, and enhance business outcomes while adhering to company guidelines.
Preferred Qualifications - Professional Employer Organization (PEO) experience, including implementation, client service, account management, or partner relationship management.
- Project Management Professional (PMP) certification or demonstrated experience leading complex, cross functional projects and implementations.
The expected salary range for this position is $78,000 - $104,000 . This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! For more information regarding MetLife's U.S. benefits, please
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