Job Description
You will report directly to our Sr. Application Engineer Supervisor, and you'll work on a Remote work schedule.
The primary purpose of this position is to deliver superior customer satisfaction with the HPS Technical Support response, communication, and resolution of customer cases for the HPS System and Infrastructure line of business. The GTAC engineer works in a global team, providing support for a defined set of products/technologies. Works closely with peer colleagues globally to solve technical problem. Visit to customer locations may be required for critical site investigations.
Responsibilities
KEY RESPONSIBILITIES
• Ability to deliver remote support & services remotely and effectively.
• Ability to execute GTAC and other standard audit checklists.
• Report to regional stakeholders.
• Proactively manage and respond to customer questions, issues, and input accurately and within Service Level Agreement timing.
• Comply with all GSM processes for documentation and customer communication.
• Maintain strong case documentation and follow-up to ensure that technical recommendations effectively resolve customer issues.
• Respond to the high volume of customer inquiries in an efficient and accurate manner, meeting or exceeding the published SLA (Service Level Agreement) for Response and Resolution.
• Maintain proactive and timely communications, providing frequent and informative customer updates
• Support Honeywell affiliates by participating in meetings with customers.
• Keep technically current with the broad HPS product/systems portfolio, while maintaining expert knowledge on the Experion PKS Client/Servers product line.
• Actively share knowledge and new findings with other team members through the periodic creation of knowledge articles.
• Ability to support through the follow-the-sun approach within the Global TAC organization or After-Hours Emergency Support.
• Ability to work and communicate directly with Honeywell Developers to resolve a customer issue.
• Ability to detect and report Product Defects on the products supported in his current discipline.
Qualifications
YOU MUST HAVE
• Engineering degree in electronics, Chemical, instrumentation or process technologies.
• 6+ years of experience with TPS and TPN (Total Plant Solutions and Total Plant Network) product family and related architecture including Honeywell TDC-3000/TDC-2000.
WE VALUE
• 6+years' experience with Honeywell process control systems. With specific troubleshooting experience in the following products:
• LCN/ELCN
• UCN/EUCN
• HG/EHG/EPLCG
• AM/EAM
• APP/EAPP
• ESVT
• US/GUS/EST
• PM/APM/HPM
• EHPM/ EHPMx/C300PM
• NIM/ENIM/ENB
• EHB
• UEA
• HM/ELCN HM
• TCMI
BENEFITS OF WORKING FOR HONEYWELL
In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. Learn more (https://benefits.honeywell.com/)
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Date Posted 10/26/26
"The annual base salary range for this position in California, New Jersey, New York, Massachusetts, and Washington State (excluding most major metropolitan areas), and anywhere in Colorado, Connecticut, Hawaii, Illinois, Maine, Minnesota, Vermont, and Virginia is $117,000.00 - $146,000.00. For Washington, DC, and most major metropolitan areas in California, New Jersey, New York, Massachusetts, and Washington State, the annual base salary range is $134,000.00 - $168,000.00. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including, but not limited to, the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations."
