Customer Success Manager

Verve

$90K — $105K *
Consumer Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years of experience in customer success, ad operations, or programmatic campaign management
  • Deep expertise in DSP platforms and mobile advertising
  • Familiarity with privacy-first measurement frameworks like SKAdNetwork
  • Proven success in driving client growth and satisfaction
  • Strong analytical skills for data-driven insights and optimization
  • Self-starter with a drive to learn and take initiative
  • Experience mentoring junior team members

Responsibilities

  • Serve as the primary contact for advertiser accounts, ensuring their success
  • Build and maintain strong relationships with clients to understand their business goals
  • Manage the end-to-end execution of advertising campaigns
  • Analyze campaign data for trends and improvement opportunities
  • Collaborate with internal teams for campaign optimization and issue troubleshooting
  • Develop strategic plans to improve campaign performance
  • Prepare and deliver performance reports with actionable insights

Benefits

  • Comprehensive Medical, Dental, Vision, and Disability Insurance
  • 401(k) Retirement plan with company match
  • Pre-tax FSA plans for Healthcare, Dependent care, and Commuting
  • Personalized benefits platform with a monthly budget for lifestyle choices
  • 13 paid holidays, unlimited PTO, and 3 Wellness Days per year
  • Paid Parental Leave for important life milestones
Full Job Description
What You Will Do
  • Serve as the primary point of contact for a portfolio of advertiser accounts, ensuring their success and satisfaction
  • Build and maintain strong, long-term relationships with clients, understanding their business goals and challenges
  • Manage end-to-end campaign execution, including setup, monitoring, and optimization to meet performance objectives
  • Analyze campaign data to identify trends, insights, and areas for improvement
  • Collaborate with internal teams to implement optimizations and troubleshoot issues
  • Develop strategic plans to enhance campaign performance and achieve client KPIs
  • Prepare and deliver regular performance reports, providing insights and recommendations
  • Proactively identify growth opportunities within accounts and contribute to long-term success planning
  • Work closely with Sales, Product, and Engineering teams to align on client needs and deliver solutions
  • Provide feedback to inform product development and feature enhancements

What We Will Need
  • 3+ years of experience in customer success, ad operations, or programmatic campaign management
  • Deep expertise in DSP platforms, mobile advertising, and the programmatic ecosystem
  • Familiarity with privacy-first measurement frameworks (e.g., SKAdNetwork) is a strong plus
  • Proven success in driving client growth, retention, and satisfaction
  • Strong analytical skills with the ability to translate performance data into actionable optimization strategies, deliver insights to clients, and identify opportunities for account growth
  • Self-starter with a strong drive to learn, take initiative, and make a meaningful impact
  • Quick learner with a growth mindset - comfortable working independently, adapting to evolving priorities, and taking ownership
  • Experience mentoring junior team members and collaborating effectively across functions
  • Bachelor's degree in Marketing, Business, or a related field is preferred but not required; equivalent practical experience is equally valued, and advanced qualifications are a plus

What We Offer

Just a few of the benefits waiting for you at Verve:
  • Stay healthy and covered with our comprehensive Medical, Dental, Vision, Disability, Life, and other Insurances
  • Support your long-term financial security with our 401(k) Retirement plan with company match
  • Save on everyday expenses with pre-tax FSA plans for Healthcare, Dependent care, and Commuting
  • Pick what matters most to you in our Fringe Personalized Benefits Platform, with a budget of $100/month: lifestyle, fitness, hobbies, travel, and more
  • Recharge with 13 paid holidays, unlimited PTO, and 3 Wellness Days throughout the year
  • Enjoy peace of mind with paid Parental Leave for life's important milestones
  • ... and even more reasons to join us!

Greater NY-area Residents: We currently have a hybrid remote work policy. All Verve For Advertisers employees living within a 90-minute (one way) commute of our NYC office are expected to be in the office three days per week.

We're open to allowing the right person to learn our industry on the job. We welcome diversity and non-traditional paths into all of our roles. We believe in hiring the right person as opposed to the right combination of keywords.

Communications regarding your application will only come from [redacted].com or [redacted].com email addresses.

Salary Range

$90,000-$105,000 USD

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