Master's degree in healthcare administration, public health, business, nursing, or related field required.
7-10 years of progressive healthcare leadership experience, preferably in pediatric and academic medical centers.
Certifications such as CPHQ, CPPS, or Lean are preferred.
Responsibilities
Serve as the principal administrative partner to the Vice Chair for Quality.
Co-lead strategic planning and operational execution of the Duke Children's Quality Program.
Provide operational oversight of patient safety initiatives across settings.
Monitor patient safety metrics and support organizational learning activities.
Direct evidence-based clinical pathway programs and measure adherence and outcomes.
Oversee analysis of patient and family experience data and develop improvement plans.
Develop executive dashboards for Safety, Service, and Satisfaction domains.
Benefits
On-site work arrangement at Duke University Hospital.
Opportunity to lead a comprehensive quality enterprise in a prestigious academic medical center.
Engagement in strategic planning and operational execution at a high level.
Access to professional development opportunities in quality improvement and safety initiatives.
Full Job Description
Work arrangement - On-site at Duke University Hospital
Position Summary
The Administrative Director for Quality & Safety serves as the senior administrative leader for the Quality and Safety program of the Duke Children's service line. The position provides strategic, operational, and programmatic leadership for Duke Children's comprehensive quality enterprise across ambulatory and inpatient settings.
Leadership
Serve as the principal administrative partner to the Vice Chair for Quality.
Co-lead strategic planning, annual goal setting, resource allocation, and operational execution of the Duke Children's Quality Program.
Represent the Quality Program in executive, departmental, and health system leadership forums.
Safety Mission
Provide operational oversight of patient safety initiatives across inpatient and ambulatory settings.
Support implementation of high-reliability principles and reduction of preventable harm.
Service Mission
Oversee participation in clinical registries and benchmarking programs.
Direct the evidence-based clinical pathway program and measure adherence and outcomes.
Provide administrative oversight for pediatric Clinical Documentation Integrity (CDI) initiatives.
Lead Duke Children's Vizient performance review and improvement efforts.
Support quality improvement infrastructure and education in improvement science.
Satisfaction Mission
Oversee analysis of Qualtrics patient and family experience data.
Analyze healthcare worker engagement, culture, and workforce experience surveys.
Develop improvement plans that enhance patient, family, physician, APP, nurse, and staff experience.
Governance and Reporting
Develop executive dashboards across Safety, Service, and Satisfaction domains.
Support quality governance committees and executive reporting.
Qualifications
Master's degree required in healthcare administration, public health, business, nursing, or related field.
7-10 years of progressive healthcare leadership experience; pediatric and academic medical center experience preferred.
CPHQ, CPPS, or Lean certification preferred.
About Duke University
Duke University is a private research university in Durham, North Carolina. Founded by Methodists and Quakers in the present-day town of Trinity in 1838, the school moved to Durham in 1892. Duke's campus spans over 8,600 acres on three contiguous campuses in Durham as well as a marine lab in Beaufort. Duke University is consistently ranked among the top 20 universities in the United States and is a member of the prestigious Ivy League. Duke is also known for its highly ranked medical, law, and business schools. Duke University has a diverse student body, with students from all 50 states and over 100 countries. Duke University was founded in 1838 and is located in Durham, North Carolina.
