Position SummaryThe Project Manager - Glazing Systems Program is responsible for developing, launching, and managing a new glazing systems program at Apex Aluminum. This role serves as the internal and external lead for the program and acts as the primary liaison between the system provider, Apex Sales, Production, Quality, customers, and installation partners.
This position will build the end-to-end program framework required to successfully promote, sell, and support a pre-engineered glazing system supplied by a third-party system provider. The role combines program development, technical expertise, customer engagement, and field support responsibilities.
The incumbent will act as the internal subject matter expert for the glazing system and "own" the product line within Apex, ensuring successful commercialization, technical integrity, and customer adoption.
Key Responsibilities1. Program Development & Product Ownership- Develop and implement the full glazing systems program, including structure for promotion, sales enablement, technical support, and customer delivery
- Define and maintain the operating model for how the glazing system is positioned, sold, and supported within Apex
- Act as the internal owner of the glazing system product line
- Formalize the system provider commercial framework, including compensation structure and program alignment
- Establish internal processes for quoting support, technical validation, and program execution
2. Technical Expertise & Engineering Coordination- Serve as the internal subject matter expert for the glazing system, including profiles, components, and installation requirements
- Ensure alignment between system design and Apex extrusion capabilities
- Coordinate technical requirements with system provider, including updates, modifications, and clarifications
- Support technical validation of system applications in coordination with internal teams
3. Submittals, Documentation & Compliance- Support and coordinate technical submittals, shop drawings, and system documentation as required
- Ensure glazing system applications align with applicable building codes, standards, and performance requirements
- Provide technical input for project-specific requirements including structural, thermal, and installation considerations
- Maintain program documentation standards for internal and external stakeholders
4. Sales & Customer Support- Act as technical liaison for Apex Sales team during the sales cycle
- Support customer engagement with technical presentations, product positioning, and solution development
- Identify and develop key strategic customers for the glazing systems program
- Respond to customer technical inquiries related to system design, application, and installation
5. Installation Support & Field Engagement- Provide onsite support at customer project sites during installation of Apex glazing systems, as required
- Support installers and contractors with technical guidance during installation phases
- Troubleshoot installation-related issues and provide corrective recommendations
- Validate system performance and installation quality during field visits
- Support post-installation reviews and feedback collection
6. Cross-Functional Coordination- Coordinate closely with system provider to ensure technical and commercial alignment
- Work with Apex Sales, Production, Engineering, and Quality teams to ensure program success
- Act as the central point of coordination for all glazing system-related activities within Apex
- Facilitate communication between internal teams and external stakeholders (customers, consultants, installers)
7. Warranty, Issues & Continuous Improvement- Support investigation of field issues and installation-related concerns
- Coordinate root cause analysis with Quality and system provider
- Contribute to resolution of warranty-related or performance issues
- Gather feedback from customers and installers to improve system performance and program effectiveness
Role Requirements- 7+ years of experience in aluminum extrusion, glazing systems, façade systems, or related construction/manufacturing environments
- Experience in technical project, product, or program management roles in building envelope systems
- Exposure to installation, field support, or technical services in glazing or façade systems
- Experience working with cross-functional teams including sales, operations, quality, and external vendors or system providers
- Experience interacting with contractors, installers, or construction project stakeholders (preferred)
Technical Knowledge- Strong understanding of aluminum extrusion profiles and their application in glazing or façade systems
- Knowledge of glazing system installation methods and field execution requirements
- Familiarity with technical drawings, shop drawings, and submittal processes (preferred)
- Understanding of building codes, façade performance requirements, and installation standards (preferred)
Competencies- Strong technical aptitude with ability to understand and explain complex glazing systems
- Program ownership mindset with ability to build structure from concept to execution
- Strong cross-functional collaboration and stakeholder management skills
- Customer-focused problem solving and responsiveness
- Ability to work in ambiguity and develop new processes
- Strong communication skills across technical and commercial audiences
- Hands-on, field-oriented mindset with willingness to support onsite activities
- Strong organizational and prioritization skill
We offer a comprehensive benefits package, including Medical, Dental, and Drug coverage, a RRSP matching plan, and all safety and personal protective equipment.
