5-7 years of experience in a medical administrative role
Proficient in CPT and ICD-9_CM coding
Strong understanding of hospital admissions and registration processes
Experience with patient registration and appointment scheduling
Knowledge of insurance verification and authorization procedures
Excellent communication skills for diverse patient interactions
Ability to manage multiple tasks under pressure
Responsibilities
Schedule patient appointments and procedures efficiently
Verify insurance benefits and obtain necessary authorizations
Communicate financial responsibilities to patients prior to appointments
Manage a high volume of incoming calls professionally
Serve as a resource for internal and external inquiries
Coordinate complex scheduling for medical consultations and evaluations
Assist with various administrative tasks as needed
Benefits
Comprehensive health and wellness programs
Opportunities for professional development and training
Supportive work environment with a focus on teamwork
Access to advanced medical technology and resources
Flexible work schedule options
Full Job Description
General Information
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Work Location: Los Angeles, CA, USA
Work Schedule
Monday-Friday 8:30am-5:30pm
Posted Date
10/13/2026
Salary Range: $35.28 - 53.48 Hourly
Employment Type
2 - Staff: Career
Duration
Indefinite
Job #
33455
Primary Duties and Responsibilities
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In this role you will provide patient and general administrative support for the Connie Frank Kidney Transplant Center. Major functions include, but are not limited to:
Schedule patient appointments and procedures
Obtain insurance benefits verification and authorizations for surgeries and ancillary tests/procedures
Inform patients of financial responsibility prior to appointments
Answer and manage high volume of telephone calls
Serve as a resource to internal and external callers
Coordinate scheduling for appointments, tests, and procedures, including those for transplant evaluations and other medical consultations
Provide cross-coverage for other clinic staff as needed
Assist with administrative duties, including photocopying, faxing, sorting mail, and handling special projects assigned by the manager
Salary Range: $35.28-53.48/hourly
Job Qualifications
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Required:
Ability to research medical diagnosis and procedure codes in CPT Code book and ICD-9_CM code book
Detailed knowledge of hospital admissions/registration procedures
Recent patient registration and appointment scheduling experience
Knowledge of third party insurances, government programs and other insurance agencies for purposes of obtaining any necessary authorizations for treatment
Experience working in a medical setting
Ability to establish and maintain cooperative and collaborative working relationship with administrative, clinical and academic personnel
Ability to accept ambiguous circumstances and take action where answers to a problem are not readily apparent
Ability to use diplomacy and respect confidentiality in sensitive situations
Skill in following through on assignments to completion
Skill in prioritizing assignments to complete work in a timely manner when there are changes in assignment, pressures of deadlines, competing requirements and heavy workload
Knowledge of medical terminology to communicate effectively with physicians, nurses and other members of the health care community
Oral and written communication skills to convey information clearly to patients, faculty and staff
Ability to deal with patients from diverse backgrounds, referring physicians, clinic staff, insurance companies, the media, government agencies and other groups in a professional, diplomatic and compassionate manner whether by phone or in person
Desired:
Working knowledge of patient-related policies and procedures, as well as a thorough understanding of the University systems
Experience with UCLA EHR (Care Connect)
English/Spanish bilingual oral communications skills to conduct admission/registration interviews
As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.
Current/former UC employees are subject to a personnel file review.
About UCLA Health
UCLA Health is a world-renowned academic medical center located in Los Angeles, California. It comprises four hospitals, including Ronald Reagan UCLA Medical Center, and more than 200 primary and specialty care clinics. UCLA Health is affiliated with the David Geffen School of Medicine at UCLA and is consistently ranked among the top hospitals in the United States. The health system employs over 20,000 people and serves as a major center for patient care, medical education, and research.
