About the RoleWe are seeking a detail-oriented and proactive
Accounts Receivable & Claims Specialist to join our Accounting team, supporting customers across multiple sales channels throughout North America.
In this role, you will manage the full accounts receivable cycle for an assigned customer portfolio, with a particular focus on retailer deductions, chargebacks, claims recovery, collections and customer account reconciliations. Retailer deductions and trade promotions will be a significant part of your day-to-day responsibilities, representing approximately 50% of the role.
This is a hands-on role requiring strong analytical skills, attention to detail and close collaboration with Sales, Operations and Finance to resolve issues and support healthy cash flow.
The PositionRetailer Deductions & Trade Promotions- Review, investigate and resolve retailer deductions, chargebacks, shortages, pricing claims and promotional billbacks
- Match deductions to approved trade promotions within the company's Trade Promotion Management (TPM) system
- Partner with Sales to validate promotional activity and identify invalid deductions
- Ensure accurate documentation and timely resolution of outstanding deductions
Compliance Claims & Recovery- Identify and investigate compliance deductions in collaboration with Finance, Accounting and Operations
- Prepare and submit dispute packages to customers and third-party logistics providers (3PLs) within required timelines
- Track claims from intake through resolution, ensuring each claim is recovered or validated, with timely follow-up and escalation when needed
- Maintain accurate, organized and audit-ready documentation of claims and supporting evidence
Customer Accounts & Collections- Manage the full accounts receivable cycle for an assigned customer portfolio, from invoicing through payment collection and dispute resolution
- Serve as the primary finance contact for customer inquiries, account reconciliations, deductions and credit matters
- Monitor outstanding invoices, customer aging and collection risks to support timely payments
- Review credit holds and recommend actions based on payment history and account risk
Cash Application & Reconciliations- Apply incoming customer payments accurately and on time
- Reconcile customer accounts and investigate unapplied cash, short payments and other discrepancies
- Ensure accurate customer statements and account balances
Reporting & Month-End Close- Prepare and analyze AR aging reports and customer account metrics
- Support month-end close activities, including account reconciliations and assistance with journal entries and AR reserves
- Maintain accurate accounting records and support internal and external audit requests
What you will need to succeed:- Bachelor's degree in Accounting, Finance, Business or a related field, or equivalent experience
- Some experience in accounts receivable, collections, credit or a similar accounting or finance role
- Good understanding of accounting fundamentals and accounts receivable processes
- Strong analytical and problem-solving skills, with the ability to investigate discrepancies independently
- Proficiency in Microsoft Excel and the ability to learn new systems quickly
- Detail-oriented, organized and comfortable managing multiple priorities in a fast-paced environment
- Excellent communication skills and the ability to build strong relationships with customers and internal stakeholders
- Proactive, accountable and collaborative approach to resolving issues and improving processes
Experience within CPG, food and beverage, manufacturing or retail is highly valued. Familiarity with retailer deductions, chargebacks, trade promotions, compliance claims or working with major retailers such as Walmart, Target, Amazon, Kroger, UNFI or KeHE is considered a plus. Knowledge of retailer compliance programs, OTIF/fill rate deductions and shortage claims is also beneficial.
Salary RangeThe base salary range for this position is $80,000-$85,000 annually. Actual compensation will be determined based on factors such as relevant experience, skills, qualifications, and overall fit for the role.
Work LocationThis position is based in Marina del Rey, California, and requires on-site attendance five (5) days per week.
How to ApplyApplication deadline: November 20th 2026
We review applications on an ongoing basis and may fill the position before the application deadline.
We appreciate LinkedIn, but to get a full picture of your experience, we ask you to also include a CV.
As part of the recruitment process, we may ask you to conduct a personality test as well as a test that measures logical ability. The purpose of the tests is to evaluate candidates as objective as possible and identify the best possible match for the role. The tests are based on solid research and are taken through our partner.
