Type of Requisition:
Regular
Clearance Level Must Currently Possess:
Top Secret SCI + Polygraph
Clearance Level Must Be Able to Obtain:
Top Secret SCI + Polygraph
Public Trust/Other Required:
None
Job Family:
Technical Support Services
Job Qualifications:
Skills:
Communication, Data Entry, Group Problem Solving, Microsoft Office
Certifications:
None
Experience:
3 + years of related experience
US Citizenship Required:
No
Job Description:
Account Systems Administrator
HOW A SYSTEMS TECHNICIAN III WILL MAKE AN IMPACT
• Resolves technical requests from self-service tickets in support of internal and/or outside customers.
• Creates, deletes and modify customer accounts.
• Maintains and updates records and tracking databases.
• Alerts management to recurring problems and patterns.
• Candidate must be a team player and have the ability to adapt in a dynamic, fast-paced environment.
• Must be able to multi-task and possess good communication and customer service skills.
WHAT YOU'LL NEED TO SUCCEED:
• Education: Associates of Arts/Associates of Science
• Required Experience: 3+ years of related experience
• Required Technical Skills: Windows, Microsoft Office (Outlook, Word, Excel), Data Entry
• Security Clearance Level: TS/SCI w/Poly
• Preferred Skills: Ticketing System, Active Directory, Customer Service
• Location: On Site
• Certification: IAT Level 1
• Shift: Monday - Friday 10am-6pm
GDIT IS YOUR PLACE:
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
#GlobalServices
#ITPolyMD
The likely hourly rate for this position is between $39.11 - $52.90. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours:
40
Travel Required:
Less than 10%
Telecommuting Options:
Onsite
Work Location:
USA MD Annapolis Junction
Additional Work Locations:
Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
Our Identify Verification Process:
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.
