The Challenge
As Account Strategy Manager (ASM), you will be the account owner for Within3's most strategic, high-value client relationships. You will be responsible for driving net and gross retention, expansion, and long-term strategic value across your assigned key accounts.
Serving as the primary point of contact for key stakeholders, you will partner closely with internal Subject Matter Experts (SMEs), Business Development, Marketing and Product teams to expand Within3's footprint across the full Within3 product and services suite. You will act as a trusted advisor, aligning client business objectives with Within3 solutions to drive measurable impact and durable partnerships.
This role reports to the SVP of Client Success.
What you can expect from the opportunity
- Own a portfolio of strategic, enterprise-level accounts with full accountability for adoption, expansion, and overall account growth.
- Serve as the primary relationship owner and executive point of contact for assigned key accounts.
- Develop and execute multi-year account strategies and account plans and growth strategy, aligned to client business objectives and Within3 priorities.
- Co-own renewal planning and negotiation in partnership with Sales, ensuring strong gross and net retention outcomes.
- Identify, scope, and drive expansion opportunities across the full Within3 product and services suite.
- Partner closely with internal SMEs, Implementation, and Product teams to deliver cohesive, strategic solutions to client needs.
- Conduct regular executive business reviews (QBRs) focused on value realization, outcomes, roadmap alignment, and future opportunities.
- Represent the voice of strategic customers internally, influencing product roadmap, service offerings, and go-to-market strategy.
- Proactively identify risks, competitive threats, and changes in client strategy; develop mitigation and growth plans accordingly.
- Act as a strategic advisor to clients by deeply understanding their business, therapeutic areas, and long-term objectives.
- Maintain accurate account plans, opportunity pipelines, renewal forecasts, and notes within the CRM.
- Support cross-functional alignment by ensuring seamless handoffs and collaboration between Sales and delivery teams.
RequirementsWhat you need to grow and succeed
- 4+ years of experience in Account Management, Customer Success, or Strategic Partnerships within a B2B SaaS environment, preferably enterprise-focused.
- Proven track record of owning and growing large, complex accounts, including renewals and multi-product expansion.
- Strong executive presence with the ability to build credibility and trust with senior stakeholders.
- Demonstrated success driving net revenue retention, expansion, and long-term account growth.
- Ability to navigate complex organizations and manage multiple stakeholders across functions and seniority levels.
- Strong strategic thinking, business acumen, and consultative/solution selling skills.
- Comfort working with data to forecast growth, assess account health, and tell a clear value story, including ROI that clients have realized and validated.
- Organized and data-driven; comfortable in Salesforce and Hubspot and project tools such as Jira.
- Ability to operate effectively in a fast-paced, high-growth, and cross-functional environment.
- Pharma, biotech or Medical Affairs and Commercial experience strongly preferred.
Benefits- Health Care Plan (Medical, Dental & Vision)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
Don't meet every single requirement? Studies have shown that women, members of the LGBTQ+ community and people of color are less likely to apply to jobs unless they meet every single qualification. At Within3 we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
