About the Role
Client Contact
The Account Representative is the primary contact for assigned clients and is responsible for delivering an exceptional service experience. By building trusted relationships, anticipating client needs, and maintaining high standards of quality, this role helps ensure every property is cared for in a manner that reflects Fossil's commitment to excellence.
Crew Management
This role is also responsible for organizing and leading up to 3 maintenance crews to deliver exceptional quality and efficiency on all assigned properties. The role includes creating a weekly schedule for crews with tasks in addition to regular maintenance. The Account Representative ensures that crews have appropriate tools, materials, and plants for crews to successfully complete tasks.
The Account Representative is also expected to provide training in all aspects of estate maintenance, development and providing feedback to staff.
Additional responsibilities include the coordination of ordering materials with the Maintenance Manager, supervision and management of subcontracted industry partners, and coordination with appropriate Fossil employees for enhancement/special project opportunities.
Who we're looking for
- Self-motivated and confidence in decision making.
- Strong written and verbal communication.
- Passionate in training and developing staff.
- Proactive in problem solving.
- Exceptional level of attention to detail.
- Genuine interest in exceeding client expectations.
Skills & Experience
- 5+ years of experience in horticulture (Preference to high-end residential maintenance)
- 3+ years of supervising maintenance teams.
- Post-secondary education in horticulture is an asset; (Certificate, Diploma, or Red Seal).
- Experience in providing high-level service to discerning clientele.
- Experience with irrigation systems and landscape lighting.
- Valid BC Class 5 driver's license.
- We are prepared to train the right candidate, please apply if you feel you are a good fit.
Compensation & Benefits
At Fossil, we take care of our people. Here's what you can expect:
- Competitive Salary wage: $80,000-$95,000+ year based on experience.
- Annual bonus eligibility.
- Company truck to drive home and to site and phone for business use.
- Group savings plan with company matching (RRSP, TFSA, and savings).
- Extended health benefits - dental, vision, prescriptions, life & disability insurance.
- Red Seal / ITA sponsorship and reimbursement for approved training and education.
- Excellent work-life balance and supportive team culture.
- At least four company-sponsored social events each year
Job Details
- Schedule: Monday to Friday, 7:30 AM - 4:00 PM
- Locations: Vancouver and West Vancouver
How to Apply:
If you take pride in your work and want to lead a talented maintenance team that delivers exceptional results, we'd love to hear from you. Please submit a resume with a cover letter to our careers page on BambooHR, via Indeed, directly to [redacted]
Apply today and help us maintain Vancouver's most beautiful and enduring outdoor spaces.
