3+ years of account management experience in online media or ad sales
Strong analytical skills with proficiency in Excel
Keynote experience is a plus
Excellent written and verbal communication skills
Ability to work independently while accepting guidance
Familiarity with ad serving and online research tools is a plus
Proven ability to build strong client relationships
Skilled in managing multiple tasks and deadlines
Outgoing personality with strong interpersonal skills
Responsibilities
Collaborate with sales on client relations from RFP to campaign completion
Manage daily client inquiries and feedback
Oversee the flow of insertion orders and creative requests
Work with cross-functional teams for client onboarding and success
Maintain strong relationships with agencies and advertisers
Advise clients on new campaign ideas for better results
Ensure client satisfaction in collaboration with Sales and Ad Operations
Participate in industry events and conferences
Benefits
Flexible PTO
Medical, dental, and vision insurance with FSA options
Company-paid life insurance
Paid parental leave
401(k) with company match
Professional development opportunities
14 paid holidays off
Flexible hybrid work schedule
Shorter workdays on select Fridays during summer and fall
In-office lunches and free food
Optional in-person and virtual events
Full Job Description
What you'll do:
Collaborate with sales team on all facets of client relations from RFP stage to campaign completion, including but not limited to proposal submissions, overseeing campaign implementation with Ad Operations, campaign analysis/reporting, billing and reconciliation and related day-to-day account management duties
Manage clients' daily questions, issues, and feedback, sharing with management as needed
Manage the flow of insertion orders, creative tags, and pixel requests
Work cross-functionally with Sales, Research, and Finance teams to ensure successful client on-boarding, continued client success, and annual contract renewal
Maintain strong relationships with agencies and advertisers to ensure long-term success; be able to identify opportunities to expand ZEFR's level of service with each client, and work with the sales team to follow through on those opportunities
Share expertise and advise clients on new campaign ideas to generate continued results
Work with Sales and Ad Operations to ensure client satisfaction
Participate in industry events and conferences
What we're looking for:
3+ years of account management experience in online media agency or ad sales organization, or related
Strong analytical skills, including high level of comfort with Excel
Keynote experience a plus
Excellent written and verbal communication, and the ability to communicate effectively at all levels of an organization.
Ability to work independently, while being open to direction and guidance
Familiarity with ad serving and online ad research tools (ComScore, DCM, Nielsen NetRatings, AdRelevance) a plus
Proven ability to develop strong working relationships with clients
The ability to effectively manage multiple tasks and deadlines
Intelligent, outgoing individual with interpersonal skills and work ethic
Benefits (for US based employees):
Flexible PTO
Medical, dental, and vision insurance with FSA options
Company-paid life insurance
Paid parental leave
401(k) with company match
Professional development opportunities
14 paid holidays off
Flexible hybrid work schedule
"Summer and Fall Fridays" (shorter work days on select Fridays during the summertime and fall)
In-office lunches and lots of free food
Optional in-person and virtual events (we like to celebrate!)
Compensation (for US based employees):
The anticipated base salary for this position is between $85,000 - 95,000 with an additional bonus. Within the range, individual pay is determined by factors such as job-related skills, experience, and relevant education or training. If your compensation expectations fall outside of this range, it may still be worth having a conversation.
About ZEFR
ZEFR is a technology company that provides contextual targeting solutions for brands. The company's platform offers a suite of software tools that enable brands to identify and target their desired audiences on YouTube and other social media platforms. ZEFR's technology uses machine learning algorithms to analyze video content and identify relevant keywords and topics, which can then be used to target specific audiences with relevant ads. The company was founded in 2009 and is headquartered in Burbank, California.
