Strong process focus and data analytics capabilities
Proficient in problem-solving and time management
Experience in negotiation and dispute resolution
Customer-centric communication skills
Responsibilities
Oversee assigned leased railcar fleets and manage repairs
Act as a liaison to resolve issues between various stakeholders
Analyze shop repair estimates for accuracy and cost savings
Monitor shop performance and drive corrective actions
Partner with internal and external stakeholders for optimal outcomes
Manage customer experience and service requests
Coordinate project management activities related to railcar schedules
Benefits
Comprehensive health benefits
401(k) retirement plan
Paid time off and holidays
Professional development opportunities
Collaborative work environment
Full Job Description
Trinity Industries is seeking an Account Manager for our Dallas, TX Headquarters. This position combines fleet repair management with customer experience management.
What You'll Do: You will oversee assigned leased railcar fleets, manage repairs, costs, and compliance while ensure seamless customer service from order delivery to issue resolution. Responsibilities include auditing invoices and estimates, coordinating with repair shops, and driving cross-functional collaboration to optimize performance and reduce costs. The ideal candidate leverages data-driven insights and strong communication skills to deliver best-in-class results for both customers and operations.
Prepare and issue repair instructions so vendor shops know what work is needed on a railcar, using established processes and procedures.
Act as a liaison and resolve issues between repair shops, customers, engineering, accounting, and other internal groups.
Analyze shop repair estimates and invoices for accuracy and potential cost savings; approve repairs using data tools to decrease fleet cost of ownership while maintaining throughput.
Monitor shop performance on cost, turnaround time, on-time delivery, document accuracy, and customer service; drive corrective action plans where needed.
Partner with internal and external stakeholders (Engineering, Portfolio/Fleet, Accounting, Shops, Customers, Sales) to deliver best-in-class outcomes.
Manage all aspects of the customer experience for an assigned set of customers.
Manage daily customer service requests and execute order delivery requirements.
Handle inquiries regarding projects, change orders, and invoice accuracy; manage issue resolution across functions and levels of the organization.
Coordinate project management activities including change analysis, order reviews, specification reviews, shop calls, railcar schedule coordination, customer calls.
Performance Metrics (KPI Targets)
Meet order delivery requirements (On Time Delivery).
Resolve customer service requests within department cycle time requirements.
Maintain timely, accurate communication with customers.
Reduce cost of ownership through repair approval discipline and shop performance management.
Trinity Industries, Inc. is a diversified industrial company that owns market-leading businesses which provide products and services to the energy, transportation, chemical, and construction sectors. Trinity reports its financial results in five principal business segments: the Rail Group, the Railcar Leasing and Management Services Group, the Inland Barge Group, the Construction Products Group and the Energy Equipment Group. Trinity?s businesses provide industrial products and services ranging from railcars, barges, storage containers, and aggregates to highway products, structural wind towers, railcar parts, and railcar leasing and management services.
