Location: Los Angeles or Bellevue, preferred
Role OverviewMediaAlpha is looking for an enthusiastic Account Manager to join our Supply Partnerships team. You'll onboard new publishers, manage a book of small to mid-size accounts, and use our proprietary supply-side platform to optimize partner performance. You'll also help maintain the process documentation that keeps our team running smoothly.
This role is a great fit if you deliver high-quality work, pride yourself on exceptional organization skills, and thrive in a client-service environment.
What You'll Do- Onboard new publishing partners and manage day-to-day relationships across a portfolio of 50+ small to mid-size accounts.
- Develop a deep understanding of each partner's revenue model and technical setup so you can monitor performance, recommend solutions, and optimize partnership revenue.
- Prioritize account activities based on partner needs, industry trends, revenue potential, and our account management best practices.
- Build and maintain reports for internal users and external clients.
- Provide account management support for all new product initiatives and recommend new platform features based on publisher, internal feedback, and internal requirements.
- Troubleshoot and QA technical issues, and clearly communicate problems to our technology teams.
- Establish and maintain effective communication and working relationships with all team members.
- Resolve partner issues efficiently and proactively.
- Assist in achieving publisher retention and team revenue goals.
What You'll Bring- 2+ years of account or client management experience in online advertising.
- Experience in adtech, programmatic advertising, or digital marketing.
- Experience in the insurance industry is preferred.
- Bachelor's degree in business or a related field is preferred.
- Proficiency in Excel, including VLOOKUP, pivot tables, and data manipulation.
- Ability to present data clearly to internal and external audiences.
- Technical aptitude and comfort learning new platforms and troubleshooting problems.
- A data-driven approach to decision-making.
- Strong client-service orientation.
- Exceptional attention to detail.
- Clear, concise communication skills, especially in writing.
- Ability to manage multiple competing priorities in a fast-paced environment.
- A collaborative, positive approach to working with others.
- A growth mindset: eagerness to learn, drive to improve, and comfort learning from mistakes.
- Curiosity and AI aptitude: a strong desire to explore emerging technologies, use AI-driven tools, and keep learning to improve operational workflows and partner performance.
Compensation & Benefits
We are excited to offer a competitive base pay range of $70,000 to $97,000 per year for this position, based on experience and qualifications. But that's not all - as a valued member of our team, you will also have access to an array of top-notch benefits, including:
- Annual bonus program and participation in our Restricted Stock Unit program
- 100% Employer-paid health, dental, and vision insurance for you, your dependents, and spouse or registered domestic partner
- 100% Employer paid long term disability, and life insurance
- 401(k) retirement plan with matching contributions to help you plan for your future
- Open Paid Time Off policy with a birthday day off, 13 holidays, and 5 Recharge days
- Professional development reimbursement
- Cell Phone, Wellness, and Internet expense reimbursement, along with a subscription to the Calm App
- 100% fully paid parental leave for team members up to 22 weeks for the primary caregiver and 12 weeks for the secondary caregiver
- Dog-friendly offices (LA and AZ) along with a $300 pet adoption reimbursement
