As an Account Manager (Strategic) at Runpod, you'll work with the organizations doing the most ambitious work on our platform. These are teams building real AI systems - testing early ideas, training and tuning their own models, and running inference at production scale - across a wide range of industries and use cases. Their problems are technical, their timelines are fast, and what they build on Runpod matters to their business.
These are multi-million-dollar, high-touch, executive-level relationships. You'll engage your accounts at least monthly, operate as a true strategic partner to their leadership, and be measured on how much you grow and deepen those relationships over multiple years.
Your mandate isn't just to keep these accounts healthy - it's to make them bigger. You'll be proactive by default: anticipating needs, bringing Runpod's roadmap and new capabilities to the customer, and co-creating solutions that expand how they build on us. Each of your accounts is paired with a dedicated Forward Deployed Engineer, and you'll quarterback that partnership to turn technical wins into commercial expansion.
Responsibilities:- Own a concentrated portfolio of Runpod's largest strategic accounts (typically fewer than 20), carrying the relationship, retention, and expansion for each.
- Operate a high-touch engagement model - monthly (or more frequent) executive and technical touchpoints, deep account planning, and multi-year growth strategies.
- Partner day-to-day with each account's dedicated Forward Deployed Engineer to align technical outcomes with commercial expansion.
- Be proactive and innovation-led: don't just resolve issues - bring new Runpod capabilities, roadmap, and ideas that drive new use cases and increased spend.
- Drive large, complex renewals and expansions; negotiate high-value, multi-year commercial terms, pricing, and SLAs.
- Build executive relationships and run strategic business reviews on ROI, roadmap alignment, and future capacity planning.
- Serve as the voice of your strategic customers internally - influencing product, engineering, and supply priorities on their behalf.
- Own accurate forecasting, account plans, and health/expansion metrics (NRR, expansion revenue, sentiment) in the CRM, and report to leadership.
- Travel periodically to visit your strategic accounts and represent Runpod at key industry moments.
Requirements:- 6+ years in account management, with at least 2 of those years owning complex accounts - ideally in AI infrastructure, GPU cloud, neoclouds, cloud/compute, or developer tooling.
- Track record owning and growing a concentrated book of large, complex strategic accounts (multi-million-dollar, ideally $50M+ relationships) with executive stakeholders as opposed to high-volume portfolios.
- Multi-year, seven-to-eight-figure renewal and expansion negotiation experience.
- Strong technical acumen and executive presence - equally credible with developers/ML engineers and C-suite buyers.
- Proactive, consultative operator who drives expansion and innovation, not just issue resolution.
- Comfortable partnering closely with technical field teams to turn technical wins into commercial expansion.
- Excellent negotiation, communication, and presentation skills across technical and business audiences.
- Strong command of account health and revenue metrics (NRR, expansion, churn, usage), with CRM discipline and accurate forecasting (We use Hubspot as our CRM).
- Comfortable in a fast-moving, ambiguous, build-it-as-we-go environment; experience building AM motions or playbooks from an early/greenfield stage is a plus.
- Successful completion of a background check.
What You'll Receive:- The competitive OTE for this position ranges from $160,000 and $280,000 OTE. This is a mix of base plus commission. This range may be inclusive of several career levels at Runpod and will be narrowed during the interview process based on a number of factors, including the candidate's experience, qualifications, and location.
- Because this role is measured on growing your accounts, your commission is uncapped - expansion within your book creates real potential to earn above your target OTE.
- Meaningful equity in a fast-growing AI infra company- everyone on the team receives stock options - your impact drives our growth, and you share in the upside.
- Generous medical, dental & vision plans.
- Flexible PTO- take the time you need to recharge.
- Most roles have are remote work first with an inclusive, collaborative teams utilizing slack as the main form of internal communication.
- Join a passionate team on the cutting edge of AI infrastructure - where culture, learning, and ownership are at the heart of how we scale.
- $1,200 Home Office & Equipment Stipend-We set you up for success from day one with gear and support to create your ideal workspace.
