Account Manager, Small and Medium Business Group (SMBG)

Meta

$95K — $115K *
Consumer Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years in sales, account management, or business development
  • Bachelor's Degree in a relevant field
  • Ability to adapt in ambiguous environments with a growth mindset
  • Team-oriented with a customer-centric approach
  • Skills in data analysis and strategic planning
  • Track record of collaboration with cross-functional teams

Responsibilities

  • Manage client accounts and meet sales targets while ensuring customer satisfaction
  • Identify opportunities for upselling and cross-selling through strategic planning
  • Leverage data insights and AI to inform client strategies and product adoption
  • Educate clients on Meta's product solutions and best practices
  • Collaborate with teams to design solutions aligning with client objectives
  • Drive end-to-end sales process from scoping to closure, utilizing CRM tools

Benefits

  • Opportunities for personal and professional growth
  • Access to cutting-edge AI technologies and tools
  • Collaboration in a dynamic, team-oriented environment
  • Engagement with diverse and innovative client portfolios
  • Involvement in implementing responsible AI practices
Full Job Description
Responsibilities

Manage and develop a portfolio of client accounts, achieving and meeting sales targets and performance metrics, ensuring high levels of customer satisfaction
• Identify upselling and cross-selling opportunities, and create targeted business strategies, through customer strategic planning, operational rigor and sales acumen
• Responsible for harnessing data insights to inform strategic decision-making, leveraging the power of AI and automation to deliver tailored client recommendations, and adoption of Meta's products
• Educate clients on product solutions and best practices to drive the adoption of Meta's proven value solutions, thereby enhancing and growing existing business partnerships
• Collaborate with cross-functional teams to design and implement solutions that align with client objectives
• Drive sales process from scoping to closure, executing end-to-end pipeline management with operational rigor, leveraging tools such as CRM to drive business outcomes

Minimum Qualifications
• 3+ years experience in sales, account management, or business development sectors
• Bachelor's Degree in a relevant field
• Proven ability to navigate ambiguous and rapidly changing environments, demonstrating flexibility and a growth mindset in response to new challenges and opportunities
• Demonstrated capacity to thrive in team-focused environments with a customer-centric approach, prioritizing deadlines and business goals
• Experience leveraging data analysis, problem-solving, and strategic planning skills to translate business objectives into actionable plans
• Proven track record of working collaboratively with cross-functional teams, sharing knowledge and expertise to drive collective success and achieve business outcomes

Preferred Qualifications
• Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
• Proven technical skills (Excel, Google Suite or data analytics tools)
• Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
• Experience in Sales or Advertising industries
• Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
• Advanced degree in a relevant field, or certifications in account management, project management, etc
• Experience collaborating with cross-functional teams and managing key internal stakeholder relationships to effectively support customer needs
• Familiarity with Meta's suite of advertising solutions

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