The PositionReporting to the Sr. Director of Account Management, the Account Manager will be a key contributor to Rightsline's revenue expansion organization, driving upsells, cross-sells, multi-product expansion, migrations, and Net Revenue Retention (NRR) across Strategic and Enterprise customer segments.
Mission & ImpactDrive sustainable account growth and customer value through structured expansion plays, strong executive relationships, disciplined forecasting, and close coordination with Customer Success and cross-functional partners.
What You Will OwnRevenue Expansion & Account Strategy- Own commercial outcomes within assigned existing customer accounts, including upsells, cross-sells, and multi-product expansion.
- Deliver NRR targets through structured expansion plays, including whitespace mapping, discovery, and multi-product attach strategies.
- Use and contribute to Account Management playbooks, including account planning, negotiation frameworks, and renewal workflows.
Executive Relationships & Customer Retention- Strengthen executive relationships with key customer stakeholders and serve as an escalation point for commercial risk.
- Collaborate closely with Customer Success to align renewals and customer outcomes with commercial expansion opportunities.
Cross-Functional Growth & Collaboration- Partner with Product, Revenue Operations, and Marketing to drive expansion campaigns, product adoption pathways, and industry-specific plays.
- Contribute to a high-performing Account Management organization serving Rightsline's Strategic and Enterprise customer segments.
Success Metrics- Net Revenue Retention (NRR) - primary metric
- Expansion Annual Recurring Revenue (ARR) from upsells and cross-sells
- Multi-product attach rate
- Gross Revenue Retention (GRR) / renewal rate, in partnership with Customer Success - secondary metric
- Forecast accuracy and pipeline discipline
- Executive relationship depth and engagement coverage
What You Will Bring- 10+ years of progressive Account Management or commercial experience in B2B SaaS, preferably in a private equity-backed environment.
- Proven track record of owning NRR and expanding accounts through structured expansion frameworks.
- Deep experience navigating enterprise deals, multi-product selling, and complex negotiations.
- Ability to grow and scale global multimillion-dollar accounts and maximize wallet share.
- Experience working closely with Customer Success, Product, Marketing, and Revenue Operations in high-growth or PE-backed environments.
- Ability to thrive in PE-backed, metrics-driven, execution-focused environments.
- Availability for regular travel (20-30%).
Preferred Qualifications:- Experience in a private equity-backed B2B SaaS environment.
Compensation & Benefits- Competitive compensation and health and dental benefits.
- 401(k) / RRSP match program.
Our Core ValuesAt Rightsline, we look for these qualities in every hire, and we hold ourselves to them every day.
Being smart isn't about having all the answers - it's about asking the right questions, seeking out new ideas, and never assuming you already know enough.
This industry moves fast and so do we. We don't resist change - we lean into it. That means staying flexible, letting go of what isn't working, and treating uncertainty as opportunity rather than obstacle.
Showing up means being present - not just physically, but mentally and emotionally. Your teammates count on you. Your customers count on you. We do our best work when everyone is fully engaged and accountable to each other.
Ideas are easy. Execution is the job. We hold ourselves to what we commit to, push through the hard parts, and measure success by our actual accomplishments.
Nobody here has a monopoly on good ideas. We listen more than we talk, share credit freely, and check our egos at the door. The best outcome matters more than whose idea it was.
Apply TodayIf you want to join a company that strives for a mission, purpose and making an impact, we encourage you to apply today.
