Sales
• New York, New York • London, England • San Francisco, California
• In-office

As an Account Manager, you'll be at the center of this transformation and drive growth across your customers. You'll partner directly with customer executives and key stakeholders to understand their business goals, address pain points, and ensure Profound is delivering clear, measurable ROI. Working closely with our Engagement Management team, you'll connect platform usage and engagement to real business outcomes, and expand relationships to uncover new opportunities.

What you'll do

• Own a portfolio of 40 to 50 accounts and be directly responsible for renewal and expansion revenue
• Co-manage the customer lifecycle with the Engagement Management team from onboarding through renewal, identifying opportunities to deepen adoption and value
• Develop a deep understanding of each customer's goals, workflows, and organization to position Profound as a must-have partner
• Build organizational maps of customer deployments to expand relationships and impact
• Build and manage a pipeline of renewals, cross-sells, and upsells against monthly and quarterly revenue targets
• Lead commercial conversations including executive business reviews and negotiations for multi-product renewals and upsells
• Forecast with precision using CRM data and pipeline management best practices to ensure transparency and accountability
• Collaborate cross-functionally with Product, Engineering, and Engagement Managers to deliver a seamless customer experience and surface insights that drive adoption

Who you are

• 3 or more years of SaaS experience in account management, renewals, or expansion sales
• Track record of exceeding commercial targets through renewals and upsells, with quota-carrying experience preferred
• Strong consultative selling skills and comfort leading discovery, demos, and business reviews with senior stakeholders
• Excellent negotiation and closing skills with the ability to manage complex deals and procurement processes
• High emotional intelligence and communication skills, able to build trust quickly and manage multiple stakeholder relationships
• Highly organized and data-driven with strong pipeline discipline and attention to detail
• Entrepreneurial mindset, resourceful, proactive, and comfortable owning outcomes in a fast-paced, high-growth environment
• High integrity and long-term orientation, motivated by customer success and sustainable revenue growth

Location

This is an on-site role based in our NYC, SF, or London office, designed for builders who thrive on speed, iteration, and meaningful impact.

For this role, the expected base salary range is $90,000 to $140,000 before variable compensation. Profound's total compensation package is designed to be competitive and includes base salary, equity, and a full range of benefits and perks. Final compensation will depend on factors such as your skills, experience, qualifications, and location, and will be determined during the interview process. Our recruiting team will share more details about the full compensation package and benefits as you move through hiring.

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Note: All official communication from Profound will come from a email address. If you're contacted by anyone using a different domain, please disregard and report it as spam.