Key ResponsibilitiesThe Account Manager is responsible for managing and growing strategic OEM/ODM customer relationships within Delta's Thermal Solutions business. This role focuses on account development, customer satisfaction, business growth, cross-functional coordination, and long-term partnership management. The Account Manager serves as the primary customer advocate and liaison between customers and internal teams to ensure the successful execution of business objectives and the delivery of Delta's thermal solutions.
Key Responsibilities- Develop and maintain strong relationships with key OEM/ODM customers to support long-term business growth and customer retention
- Create and execute account strategies to achieve or exceed annual revenue goals, customer satisfaction metrics, and business objectives
- Act as the primary point of contact for customer communications, escalations, and ongoing account management activities
- Coordinate with internal cross-functional teams, including Product Management, Program Management, Operations, Engineering, and Supply Chain to ensure alignment with customer expectations
- Manage customer programs and business activities from opportunity development through production support and post-launch follow-up
- Support RFQ coordination, commercial discussions, forecasting activities, and business reviews with customers
- Monitor customer demand, project timelines, and operational performance to ensure successful execution and continuity of supply
- Identify opportunities for business expansion and drive growth within existing accounts
- Facilitate customer meetings, quarterly business reviews, and factory visits to strengthen customer engagement and partnership
- Track and analyze account performance, customer trends, and market activity to support strategic planning
- Ensure customer concerns and issues are addressed promptly through effective communication and escalation management
- Foster collaboration and teamwork across internal departments to support customer success and operational excellence
Job Objectives / Major Responsibilities / KPIs- Achieve overall account revenue and growth targets
- Strengthen customer relationships and improve customer satisfaction
- Drive successful execution of customer programs and projects
- Maintain accurate forecasting and business planning activities
- Improve responsiveness and coordination between customer and internal teams
- Identify and develop new business opportunities within assigned accounts
- Support strategic account planning aligned with company objectives
Key Competencies / Behaviors / Strengths- Strong account management and customer relationship building skills
- Excellent communication, presentation, and negotiation abilities
- Ability to manage multiple customer programs and priorities simultaneously
- Collaborative team player with strong cross-functional coordination skills
- Strategic thinker with strong problem-solving and organizational abilities
- Self-motivated, results-oriented, and customer-focused
- Ability to work effectively in a fast-paced and dynamic environment
- Strong business acumen with the ability to understand customer needs and align solutions accordingly
- Adaptability and ability to build trust with internal and external stakeholders
Skills & Qualifications- 7+ years of experience in account management, program management, customer success, or related business management roles
- Experience working with OEM/ODM customers in technology, electronics, thermal, or related industries preferred
- Strong English communication and relationship management skills
- Proven ability to manage strategic customer accounts and drive business growth
- Experience coordinating cross-functional teams and managing customer-facing projects
- Bachelor's Degree required; engineering or business-related field preferred
- Strong presentation and organizational skills
- Familiarity with thermal/cooling solutions industry is beneficial but not required to be deeply technical
Minimum Qualifications- Experience & Qualifications
- 7+ years of experience in business development, strategic account management, or infrastructure sales within data center, energy, power systems, or critical infrastructure industries
- Experience working with hyperscale data center operators, colocation providers, utilities, EPC firms, or infrastructure developers
- Strong familiarity with:
- Data center power architecture
- Critical power systems
- Microgrids and renewable integration
- UPS and backup power technologies
- Medium- and low-voltage electrical systems
- Modular and prefabricated infrastructure solutions
- Understanding of AI/HPC infrastructure requirements and high-density power environments preferred
- Bachelor's Degree in Engineering, Business, or related field required; MBA or advanced technical degree preferred
- Strong presentation, strategic planning, and customer engagement skills
- Ability to travel as required to support customer and business development activities
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